ALYST, Quality Management, Credit Card Customer Centre, T&O

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Execute customer service center-related service quality management, including reviewing and releasing bank-related service request forms .
• Perform real-time sampling, verification, and end-of-day reconciliation to ensure the accuracy of bank-related transactions.
• Conduct monthly telephone service quality evaluations.

Requirements

• Minimum 2 years of experience in a customer service or operations role, preferably in the banking industry.
• Strong attention to detail and problem-solving skills to ensure the accuracy of bank-related transactions.
• Proficient in using relevant banking systems and software applications.
• Certifications: Internal Control, Trust (mandatory).
• Derivatives license preferred.

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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