Operations Coordinator

About the role

We're hiring a full-time Operations Coordinator to support the day-to-day operations that keep Synaccess running. You'll manage customer orders from purchase order through invoicing, coordinate shipments with our production and fulfillment teams, and support accounting. You'll also help with people operations, trade show logistics, and office administration.

What you'll do

Order entry and management

• Review incoming purchase orders for accuracy and enter them into our system
• Coordinate with production and fulfillment on lead times and ship dates
• Prepare shipping paperwork and documentation
• Invoice shipped orders and close out completed sales orders
• Assist with RMA operations

Accounting support

• Record customer payments, send first-round payment reminders, and escalate overdue accounts
• Enter vendor bills for approval
• Assist with expense and transaction categorization
• Assist with state tax and government filings

People, events, and travel

• Work with our HR partner to help employees with benefits and HR questions, and handle onboarding and offboarding tasks
• Help plan and coordinate team outings and events
• Coordinate trade show logistics from the office: order materials, book hotels, and ship booth equipment and materials to and from each show
• Book travel for the sales team

Office and vendor admin

• Monitor our general inbox and main phone line, answer basic inquiries, and route requests to the right person
• Handle purchase requests from across the team: place orders for supplies, equipment, and software, get approvals where needed, and track orders through delivery
• Keep a compliance calendar for business licenses, insurance renewals, and similar deadlines

What we're looking for

Required

• 2+ years in an operations, office administration, or accounting support role
• Hands-on experience with accounting software such as Zoho Books, QuickBooks, or Xero, including entering bills, invoices, and payments
• Working knowledge of basic bookkeeping concepts, such as the difference between payables and receivables
• Strong attention to detail and comfort following written processes exactly
• Clear, professional written communication with customers, vendors, and coworkers
• Ability to manage competing priorities across several areas and keep work moving
• A professional, friendly manner on the phone and in person

Nice to have

• Experience with Gusto or another payroll and HR platform
• Experience planning trade shows or events
• Experience with order entry or shipping in a manufacturing, hardware, or distribution business
• Familiarity with Slack, Google Workspace or Microsoft 365, and AI tools such as Claude

Compensation and details

Pay: $50,000–$60,000 per year, depending on experience

Schedule: Full-time, on-site in Scottsdale, AZ, Monday through Friday, 7 a.m. to 3 p.m.

Benefits:

• Comprehensive health and dental insurance
• 401(k) with company match
• Paid time off and paid holidays

Synaccess is an equal opportunity employer.