LI
Operations Clerk-II
LanceSoft Inc
🇺🇸 United States
On-site
9 months ago
$1 – $24 / hour
- triage
- Google Sheets
- G-Suite
- Atlassian
- Salesforce
9 months ago
Title: Operations Clerk-II
Location: Remote
Duration: 6+ months
Shift Hoursbetween ET and PST
Note:This role will require flexible scheduling spanning 7am EST - 12.30am EST (with reasonable adjustments made for your specific timezone), Monday - Sunday. Weekend and evening availability is required. Exact schedule will be discussed upon hiring and will rotate!
Description
- Client is piloting a new offering in the health sector. You will be joining a small team responsible for ensuring that we are able to successfully execute deliveries with a 0% error rate.
- This role is focused on Live Operations and will include proactive outbounds to our delivery drivers and merchants to drive exceptional quality.
- To succeed in this role you will need to have strong communication, troubleshooting and organizational skills, and a desire to continue learning.
- Note on Logistics
You’re excited about this opportunity because you will…
- Address merchant & dasher issues with empathy and urgency - over the phone, SMS and email
- Proactively identify issues and potential failures and implement mitigation tactics
- Execute workflows that ensure we meet exceptional SLAs - Identify trends & communicate findings to the broader teams to improve our processes –
- Develop a deep expertise in our product, processes, systems, tools - Be an early part of a collaborative team that prides itself with world-class customer service for a vital industry leading technology platform
We’re excited about you because…
- You have a multi-faceted backgrounds with the ability to multi-task and think on your feet (not a call center type role) –
- You have a Bachelor’s degree or equivalent amount of work experience
- You have 2+ years of work experience in a fast-paced customer service role in technology, hospitality or healthcare
- You are a highly-motivated individual that can work independently
- You are a natural problem solver, willing to triage problems that may not have a pre-defined solution
- You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).
- You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using client brand voice and tone
- You are above average in technological fluency - and are especially comfortable with Google Sheets Bonus points for... Familiarity with G-Suite, Slack, Atlassian, Salesforce
Operations Clerk-II · LanceSoft Inc