Operations Clerk-I

Job Title: Operations Clerk-I
Job Location - Remote
Duration - 5.5 months

Scheduled availability is from 9am to 6pm CST, Saturday through Wednesday.
Preferred Schedule : Wednesday through Sunday, 40 hours a week (Weekend availability is 100% required.)

This is a remote role with a schedule preference for someone to work Wednesday through Sunday, 40 hours a week. Weekend availability is 100% required. We are not looking for a call center background. Someone with logistics support experience would be great; you must have support experience managing communications for delivery updates, updating all parties, and using email and Slack.

You will support hourly and daily quality management and support across our Meal Manager program—a growing space within the client's operations. You will execute and provide feedback on standard operating procedures, master internal tools, and interact with customers, merchants, and the client's delivery personnel on a regular basis.

Your work will be critical to Emerging Categories operations as you work to detect fulfillment challenges before they become widespread and persistent. You will be an active contributor to helping launch new pilot initiatives as we test and build this business.

Preferred Qualifications:

• Excellent verbal communication
• Attention to detail
• Ability to adapt to changing contexts
• Last-hour logistics or delivery customer service experience (FedEx, UPS, high-visibility package delivery roles)
• Experience with Slack