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Operations Clerk-I
Net2Source
🇺🇸 United States
On-site
Staff / Principal
5 months ago
$32.00 – $36.25 / hour
5 months ago
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.
Description: Title: OSS Shift Lead
Type: Full time
Location: Austin, TX (within 30 mins of city)
Role Overview
The OSS Shift Lead is the operational backbone of the day-to-day shift. This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.
You are the "control tower” during your shift — responsible for keeping operations running smoothly and stepping in when things go off track.
Key Responsibilities
1. Shift Management & Staffing
Assign OSS to shifts and ensure full coverage across all active jobs
Monitor attendance, lateness, and no-shows; take immediate corrective action
Backfill gaps in real-time by reassigning or escalating
2. Real-Time Operations Oversight
Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion)
Escalate critical issues with clear context and proposed solutions
3. Communication Hub
Serve as the primary point of contact for all inbound/outbound OSS communication during shift
Respond to OSS questions, issues, and updates quickly and clearly
Coordinate with internal teams (Ops, Support, Launchers etc.) as needed
What Good Looks Like
All shifts are fully staffed with minimal last-minute scrambling
OSS know exactly where to be and what to do
Issues are resolved quickly without escalation when possible
Communication is fast, clear, and proactive
Participants have a seamless experience on-site
Qualifications
1–3 years in operations, logistics, hospitality, or similar fast-paced environments
Strong real-time decision-making and problem-solving skills
Excellent communication (written + verbal)
Comfortable managing multiple workflows simultaneously
Highly reliable and responsive
Nice to Have
Experience in dispatch, shift scheduling, or gig workforce management
Familiarity with last-mile logistics or on-demand operations
Business Reason
Why Work With Us?
We believe in more than just jobs—we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.
Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.
Awards & Recognition
• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1
Ready to Level Up Your Career?
Click Apply Now and let's make it happen.
Thanks & Regards,
Swati Rai
Account Manager
Net2Source Inc.
270 Davidson Ave, Suite 704, Somerset, NJ 08873
Office: (201) 340-8700 x 547 | Cell:(551) 349-7175 |Email Id:swati.rai@net2source.com
Web:www.net2source.com | Social:Facebook |Twitter |LinkedIn
Operations Clerk-I · Net2Source