DW
Operations Assistant - Lodging (Trip Interview)
Disney Worldwide Services
Location not stated
9 months ago
- Excel
- Outlook
- PowerPoint
9 months ago
Job Description
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today. Responsibilities
- Responsible for overall administrative support for Hotel Director as well as the Hotel department in general
- Review Guest Satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise
- Support Hotel department managers in processing requests relating to Crew schedule and contract changes, transfer requests, travel requests, etc.
- Partner with shore side in the preparation, distribution, processing, and collection of relevant Crew documentation; This includes, but is not limited to:
- Workday
- Crew contracts
- Crew contract change request forms
- Separation forms
- Career Navigation (transfer) forms
- Disciplinary Action forms
- Organize and schedule meetings for the Hotel Director and the Hotel department; update and maintain calendars, as directed
- Execute the preparation of meeting paperwork and meeting minutes for the Hotel Director
- Monitor e-mail for Hotel Director and inform Hotel Director of urgent messages
- Responsible for capturing appropriate information and sending daily reports and voyage reports
- Maintain appropriate departmental and/or Crew files
- Assist Hotel Director and Hotel managers with Crew Excellence Team projects, as requested
- Custodian of department Location Operating Guide (LOG) changes, Request for Change (ROC) forms
- Assist with sourcing and ordering of departmental supplies
- Distribute Crew/Officer pay checks and department mail
- Work on any special projects as assigned by the Hotel Director
- Assist with Hotel Director with VIP Guests
Basic Qualifications
- Minimum of two years professional work experience in an administrative role
- Prefer previous ship and/or Disney experience a plus
- Excellent communication skills (written and oral)
- Strong organizational skills
- Ability to maintain confidential information a must
- Strong understanding of HR concepts
- Computer fluency with MS programs – Word, Excel, Outlook, PowerPoint
- Ability to work in a fast paced multi-tasked environment, handling multiple projects simultaneously
Additional Information
This is a SHIPBOARD role.You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
- If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
- Segment: Disney Parks, Experiences and Products
- Business: Disney Cruise Line
- Category: Hotel and Resorts
- Job Type: Full Time
Operations Assistant - Lodging (Trip Interview) · Disney Worldwide Services