Operations Assistant - Hotel (Trip Interview)

Job Description

Responsibilities

• Perform administrative support for Hotel Director as well as the Hotel Department in general
• Review Guest Satisfaction comment forms, capturing and distributing guest comments to appropriate managers, averaging 450-500 per cruise
• Support Hotel Department managers in processing requests relating to crew schedule and contract changes, transfer requests, travel requests, etc.
• Partner with shoreside in the preparation, distribution, processing, and collection of relevant crew documentation; This includes, but is not limited to:
  • PAN forms
  • Crew contracts
  • Crew contract change request forms
  • Separation forms
  • Career Navigation (transfer) forms
  • Disciplinary Action forms
• Organize and schedule meetings for the Hotel Director and the Hotel Department; update and maintain calendars, as directed
• Execute the preparation of meeting paperwork and meeting minutes for the Hotel Director
• Monitor email for Hotel Director and inform Hotel Director of urgent messages
• Responsible for capturing appropriate information and sending daily reports and voyage reports
• Maintain appropriate departmental and/or crew files
• Assist Hotel Director and Hotel managers with Crew Excellence Team projects, as requested
• Custodian of department Location Operating Guide (LOG) changes, Request for Change (ROC) forms
• Assist with sourcing and ordering of departmental supplies
• Distribute crew/officer pay checks and department mail
• Work on any special projects as assigned by the Hotel Director
• Assist with Hotel Director with VIP guests
• Participate in all Castaway Cay job responsibilities associated with position and line of business as directed by DCL leadership
• Execute additional job responsibilities, as assigned by DCL leadership, based on operational need
• Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
• Participate in Emergency Duties as specified in the ship Assembly Plan

Basic Qualifications

• Minimum of two years professional work experience in an administrative role
• Excellent communication skills (written and oral)
• Strong organizational skills
• Ability to maintain confidential information a must
• Strong understanding of HR concepts
• Computer fluency with MS programs – Word, Excel, Outlook, PowerPoint
• Ability to work in a fast paced multi-tasked environment, handling multiple projects simultaneously
• Be at least 21 years of age
• Be able to speak, read and write fluent English
• Willingness to live and work onboard one of our vessels for a certain length of time (based on position)
• Be able to work a seven-day, 70-84 hour week with limited time off
• Be able to adhere to Disney Cruise Line appearance guidelines
• Agree to share a cabin with other crew members
• Enjoy working in a high-volume, fast-paced, guest-service oriented environment
• Be flexible with your work schedule, job duties and work locations
• Appreciate diversity among guests and crew

Preferred Qualifications

• Previous ship and/or Disney experience

Additional Information

This is aSHIPBOARDrole.

Applicants must:

• Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
• Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
• Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
• Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
• Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
• Be willing to be appreciative of working and living in a multi-cultural environment
• Be comfortable living in a confined space with strict rules and regulations
• Adhere to a structured lifestyle, personally and professionally

Your Responsibilities:

• Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
• Complete a pre-employment medical
• Obtain a criminal background check
• Bring approved work shoes

**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

• Segment: Disney Parks, Experiences and Products
• Business: Disney Cruise Line
• Category: Hotel and Resorts
• Job Type: Full Time