Operations Assistant

We are seeking a highly organized and proactive Operations Assistant to support day-to-day operational coordination, inventory tracking, cleaning and laundry workflows, and overall unit readiness. This role is essential in ensuring seamless on-ground operations by coordinating with cleaning teams, managing inventory, and conducting regular inspections. The ideal candidate thrives in a fast-paced environment, has a keen eye for detail, and ensures our units consistently meet high standards.

Key Responsibilities

Office & Inventory Management

● Oversee daily office operations to maintain a well-structured and productive work environment.

● Manage all inventory, procurement, and supplies, ensuring accurate tracking of all equipment.

● Maintain an organized inventory tracker with categorized assets for easy monitoring.

● Conduct regular stock reconciliations to match physical inventory with records.

● Update stock levels, report low stock alerts or discrepancies, and coordinate timely restocking.

● Flag potential losses or damages for immediate action.

● Keep the Operational Playbook up to date with SOPs for inventory and asset handling.

2. Laundry & Cleaning Flow Coordination

● Track and record laundry movement from units to laundry service and back.

● Ensure timely coordination of cleaned linen/towels with the office and cleaning teams.

● Monitor quality and quantity of laundered items.

● Maintain up-to-date Excel records of laundry flow and linen usage across all units.

3. Cleaners’ Reporting & Scheduling

● Collect daily cleaner reports and escalate any concerns to the Operations Lead.

● Monitor repeated delays or inconsistencies in cleaner performance and address through proper reporting.

4. Time & Task Management

● Monitor cleaning timelines to ensure units are ready within the set turnaround time.

● Flag and resolve any time inefficiencies or repeated delays.

5. Unit Readiness & Inspections

● Conduct detailed unit inspections to ensure quality standards are met.

● Oversee unit readiness, ensuring all areas are cleaned and restocked within the required turnaround times.

● Submit inspection reports and flag urgent issues for prompt follow-up (e.g., repairs, linen shortages)

● Prepare and share inspection reports with the Operations team.

● Flag any maintenance, linen, or cleanliness concerns for immediate action

6. Cross-functional Support

● Provide support to the On-ground Operations and Reservations teams when needed.

● Assist with guest readiness, emergency cleaning coordination, or last-minute unit changes.

● Respond promptly to guest-related cleaning or linen concerns by coordinating quick solutions with the relevant teams

Qualifications & Skills:

●     Bachelor’s degree/ Diploma in Business Administration, or related areas.

●      2+ years’ experience in  operations, logistics, or hospitality support role.Experience in inventory management is a strong advantage.

●      Strong organizational and multitasking skills.

●      Strong Excel/Google Sheets skills for record-keeping and tracking.

●      Excellent communication and reporting abilities.

●      Ability to work flexible hours, including weekends and holidays.

●      Background in hospitality/property management is an advantage.