OPERATIONS ASSISTANT

Responsibilities

• Assist our operations manager in overseeing the daily operations of our commercial cleaning services, ensuring high standards of quality and customer satisfaction.
• Handle administrative tasks, including scheduling, record-keeping, and correspondence.
• Assist in training new Area Managers or starting new accounts when necessary.
• Monitor and analyze operational performance metrics to identify areas for improvement.
• Maintain strong relationships with clients, addressing any concerns and ensuring high levels of satisfaction.
• Perform site visits to accounts to ensure quality expectations are met.
• Prepare and present operational reports to the operations manager.
• Assist the operations manager in developing and implementing strategies that enhance operational efficiency and drive business growth.
• Fill in for the operations manager as needed.
• Flexible schedule and ability to travel as required.

Qualifications

Qualifications

•  Proficiency in both Spanish and English is strongly needed to effectively communicate with employees/ subcontractors. The ability to speak and write in both languages is essential for this role.

• Proficiency in utilizing Excel, including knowledge of formulas, tables, and data manipulation for organizing and analyzing data.
• Proven leadership and supervisory abilities.
• Experience in customer service and client management.
• Excellent communication skills, both written and verbal.
• Strong time management and organizational skills.
• Strong data analysis skills.
• Proficient in Microsoft Office Suite (Word, Excel).
• Ability to pass a background check and drug screen.
• Strong problem-solving and customer service skills.
• Must be able to prioritize activities and meet deadlines.
• Working an on-call schedule is required.
• Ability to travel