EU
Operations Analyst III
eTeam UK
- 🇬🇧 United Kingdom
- Hybrid
- 7 hours ago
- Change Management
- Mac
7 hours ago
Not enough detail in this posting to match
Location: London, SW11 8BZ (Hybrid – 3 days per week onsite)
Duration: 11-12 months contract initially
Summary:
- This is a hands-on Change Management role focused on driving the development and delivery of change management assets and localisation, tracking user feedback into the product roadmap, and coordinating with the local and global product team who own the platform.
- You will operate in a complex, ambiguous environment and will need to build strong relationships and influence across regional and global teams.
Job Responsibilities:
Training:
- Coordinate and schedule training sessions, including instructor-led training and workshops.
- Manage training venue bookings, equipment, and materials, ensuring all resources are readily available for trainers and participants.
- Work with the Change Manager and Product Managers (PMs) to localise training materials as required to align with regional needs.
- Maintain organised records of training sessions, attendance, and feedback.
- Assist in the development of training reports and metrics to assess the effectiveness of training programs.
- Collaborate with the Change Manager and PMs to develop and draft communication materials related to Client releases.
- Coordinate the distribution of communication materials and announcements to relevant audiences.
- Monitor and gather feedback on communication effectiveness, making adjustments as needed to improve clarity and impact.
- Support the Change Manager and PMs in maintaining a comprehensive communication plan and calendar to keep stakeholders informed throughout the implementation process.
- Provide user support before, during, and after training sessions to address questions, technical issues, and logistical concerns.
- Assist in coordinating logistics for Adoption Workshops, ensuring all necessary resources are available.
- Collaborate with the Change Manager and PMs in identifying and engaging with Change Network participants, providing logistical support for their activities.
- Maintain a schedule of ongoing leadership engagement sessions to provide continuous support and alignment throughout the implementation process.
- Assist in developing action plans based on leadership input to drive successful change adoption.
Qualifications Required:
- 3+ years’ experience on platform rollouts or enterprise technology programmes.
- Proven experience in training logistics coordination, change management, or a related role.
- Excellent organisational and time management skills with a strong attention to detail.
- Effective communication skills to interact with trainers, participants, and cross-functional teams.
- Strong stakeholder management and influencing skills, particularly across global / cross-regional teams.
- Comfortable operating in ambiguity on complex, multi-stakeholder programmes.
- Proficiency in using office software and scheduling tools, Mac experience preferred.
Qualifications Preferred:
- Bachelor's degree or equivalent practical experience in Business, Operations, Technology, Finance or a related field, MBA is a plus
- Experience supporting localisation across multiple languages or regions.
- Familiarity with Client is preferred but not mandatory.
- Experience working on a regional team on a global program.
Operations Analyst III · eTeam UK