NA
Operations Analyst
Net2Source APAC
🇱🇰 Sri Lanka
On-site
7 months ago
- SQL
- Google Sheets
- CRM
7 months ago
Location: Colombo, Sri Lanka
About the Role:
● Seeking a dynamic and analytical Operations Analyst to join our Consumer Growth team. As an Operations Analyst focused on Lifecycle Management, you will play a pivotal role in optimizing our user acquisition and retention engines, driving data driven decision making to improve unit economics, and scaling our ecosystem. You will be the analytical backbone by ensuring every investment in promotions drives measurable incremental value.
● ● Responsibilities: -Data Analysis and Insights: Utilize SQL, and advanced Google Sheets modeling to analyze large data sets related to the eater lifecycle. ● Identify key insights, patterns, and opportunities for optimization to drive strategic decision making regarding investments. ● Analyze user data to identify funnel leakage and opportunities for conversion improvement across different cities.
● ● -Experimentation and Root Cause Analysis (RCA): ● Conduct deep dives and root cause analysis to identify underlying issues impacting topline OKR's ● Design and evaluate A/B tests for campaign effectiveness, to maximize order incrementality. ● Develop actionable recommendations to solve for "promo dependency" while maintaining marketplace momentum.
● ● -Project Management and Execution: ● Collaborate with cross functional teams, including Marketplace, Merchant Ops, and Regional Product, to execute projects aimed at driving adoption & basket growth. ● Manage project timelines for key seasonal campaigns to ensure successful implementation of consumer incentives and impact measurement.
● -Performance Monitoring and Reporting:
Monitor the health of performance metrics and KPIs ● Generate regular reports and automated dashboards to provide real time insights into campaign performance.
● -Process Optimization and Automation: Identify opportunities for process optimization within CRM and campaign configuration to enhance efficiency and scalability.
Work closely with local ops and CRM teams to implement automated lifecycle flows that reduce manual workload and drive "always-on" growth.
● Requirements:
Bachelor's degree in Business Administration, Data Analytics, Economics, or a related field. Proven 3-5 years of relevant work experience
Best Regards
| Walia Khan Technical Recruiter – APAC |
Operations Analyst · Net2Source APAC