Operation_Hardware and Apps

Vehicle & Hardware Support

• Diagnosehardware‑linked failures in connected vehicles:
  TCU resets, signal loss, OTA download/flash failures, CAN/OBD anomalies, power and cellular issues.
• AnalyzeOBD logs, UART logs, TCU dumps, and telematics traces; preparepre‑RCA data packs with VIN and scenario traceability.
• Validate issues onbench setups (HIL/SIL where applicable) and document clear reproducibility steps.
• SupportOTA trials and regression checks for hardware‑dependent features; verify preconditions and rollback safety.
• Maintaindiagnostic toolkits, triage checklists, and versioned playbooks; close feedback loops with field teams.

App & Cloud Support

• Investigate issues related tocustomer and dealer mobile applications: login, pairing, feature activation, notifications, and telematics data sync.
• Analyzeapp–cloud–vehicle data flow to isolate faults quickly and ensure correct ticket routing with minimal handoffs.
• Reproduce defects onAndroid and iOS test devices, collect logs, and upload complete evidence with timestamps.
• Coordinate withcloud, app, and vehicle engineering teams for cross‑domain failures.
• Maintaincompatibility matrices across app versions, backend builds, and vehicle software.
• Supportapp and OTA feature launches, rollout documentation, and regression monitoring; validate end‑to‑end customer journeys.

Technical Skills

• Strong understanding ofautomotive electronics: CAN, LIN, ECUs, TCUs, OBD diagnostics, and physical layers (power, RF).
• Experience withCANalyzer, TCU logging tools, and interpretation of DTCs and CAN frames.
• Knowledge ofSDV and OTA workflows, update preconditions, and rollback safety.
• Good understanding ofAndroid & iOS application flows, session handling, and permissions.
• Hands‑on experience withAPI debugging tools (Postman, Charles Proxy) and mobile log collection.

• 3–6 years of experience invehicle electronics, telematics, connected vehicles, mobile app support, or technical operations.