Onsite Technical Support

Company:

Description:

We are seeking a talented individual to join ourColleague Technology Support Services team atMarsh. This role will be based inSingapore.

As anOnsite Technical Support team member, you will provide technical support and maintain end-user computing infrastructure, helping to minimise disruption to business operations and deliver a high standard of service to colleagues across the organisation.

We will count on you to:

• Install, configure, maintain and troubleshoot desktop hardware, printing/scanning/faxing and software across the organisation
• Support mobile device activations and provide assistance with audio-visual hardware and systems where required
• Respond to IT incidents within agreed service levels, record activity accurately and follow up with end users to ensure resolution
• Disconnect, relocate and reconnect desktop technology for individual, team and office-wide moves
• Maintain accurate hardware and software records and support asset management, procurement and documentation tasks
• Assist with infrastructure changes, software releases, business continuity events and other business initiatives
• Support cross-functional service teams, contribute ideas for process improvement and provide exceptional user support

What you need to have:

• Proven experience in desktop IT support or a similar technical support role
• Strong knowledge of Windows and/or Apple operating systems
• Hands-on experience with hardware installation, maintenance and troubleshooting
• Proficiency with IT service management and asset management systems
• Excellent communication and customer service skills
• Ability to work independently and as part of a team, manage multiple priorities and collaborate with regional teams
• Strong organisational and time management skills
• Ability to respond to incidents and manage multiple priorities in a fast-paced environment

• Willingness to learn new technologies and internally developed systems

What makes you stand out:

• Experience supporting audio-visual systems or office telephony
• Experience with hardware moves, infrastructure changes or business continuity activities
• Experience supporting IT operations in a multinational or regional environment.
• Familiarity with ServiceNow or similar IT support and monitoring tools.
• Experience supporting customised applications and enterprise IT systems.
• A proactive approach to continuous improvement and learning

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being