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Onsite Support Engineer (OSS)

Sky Systems, Inc
🇮🇹 Italy
On-site
4 weeks ago
  • GMP
  • PLC
  • OPC
  • Disaster Recovery
  • SCADA
  • Microsoft Windows
  • Active Directory
4 weeks ago
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Onsite Support Engineer
Italy
Key Responsiblities :

Responsibilities (include but are not limited to):
• Automation Project Support including, troubleshooting system issues, Coding, Design, Testing and IOQ Support
• Support of Manufacturing Systems such as [Werum PasX & OSI-PI]
• Support of Onsite Systems such as [Schneider Client, Chart Recorders, SiPAT, TCUs, GMP PCs and Peripherals, OT Infrastructure and GMP Printers]
• PLC Error Diagnostics & Root Cause Analysis
  • Analyzing errors in the PLC CPU or CP communication module by reviewing the PLC diagnostic buffer.
  • Identifying the root cause of system faults—whether hardware- or communication‐related—and implementing corrective actions.
• Firmware, Memory & Module Health Checks
  • Verifying CPU, CP card, and I/O module memory load and firmware versions to ensure stable operation.
  • Performing firmware upgrades or memory optimization when necessary to enhance system performance and reliability.
• Restoring Communication & System Stability
  • Power‐cycling the PLC or CP card after resolving field‐side issues to restore normal operation.
  • Addressing communication failures between CP cards and PI/OPC servers, including resolving IP conflicts and updating firmware to prevent recurring issues.
• Field Device & I/O Traceability Using E&I Drawings
  • Tracing field device I/O signals using electrical and instrumentation drawings, from the end device to the PLC I/O card.
  • Inspecting fuses and wiring integrity to ensure proper functioning of field devices such as lamps, sensors, and actuators.
• Support design of new automation system infrastructure for client projects
• Configure and maintain new / existing systems, associated design and operations documents
• Assist with the implementation of new/upgraded systems and/or virtualisation.
• Develop and implement IT standards and procedures in line with industry trends
• Write, review, and update SDLC documentation for automation systems (RS, SDS, HDS, Protocols, etc).
• Perform Qualification testing on new / existing systems
• Disaster Recovery Planning and testing
• Initiating, Implementing and Qualifying Proactive sites changes and small projects for site
• Join the daily support rota for the department
• Support of PLC system compliance activities
• Out of hours On-call Automation Support when required
• Co-ordination of tasks to ensure timely delivery
• Monthly reporting of tasks complete and support provided.

Essential Skills
•Automation Experience in a GMP environment is essential.
• [Siemens]/MES/OSI-PI or General Process Control knowledge is essential
• Knowledge of PLC/SCADA, Hardware and Networking
• IT Security/cybersecurity experience essential.
• IT Backup & Disaster Recovery
• Excellent knowledge of Microsoft technologies including Server and Workstation Operating Systems (Server 2008..2022, Microsoft Windows 7..11) with knowledge of Active Directory.
• Basic Database admininstration
• Strong Competency in IT/OT infrastructure is important
• Have the ability to prioritise the criticality of application support issues as they arise and act accordingly

Onsite Support Engineer (OSS) ¡ Sky Systems, Inc

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