Onsite End User Support Engineer

• Provide onsite technical support for end users, ensuring timely resolution of hardware, software, and workplace technology issues.
• Deliver personalized VIP Support with a strong focus on service quality, responsiveness, and user satisfaction.
• Troubleshoot and resolve desktop, laptop, peripheral, and device-related issues to minimize business disruption.
• Perform device installation, movement, configuration, and replacement activities as part of day-to-day onsite support operations.
• Support device onboarding and offboarding activities, ensuring adherence to organizational processes and security requirements.
• Provide onsite assistance for meeting rooms, audio-video systems, and video conferencing setups to ensure seamless user experience.
• Act as local technical support for remote teams by performing hands-on activities and coordinating issue resolution.
• Coordinate with local vendors and service providers when required to support hardware repairs and operational needs.
• Provide first-level support for local network-related issues and assist with basic troubleshooting activities.
• Guide users on IT best practices, tools usage, and security awareness.
• Maintain accurate documentation of incidents, service requests, asset movements, and issue resolutions.
• Prepare operational reports and update records to support local IT governance and service management.

Proficient

• Onsite Support
• End User Support

Intermediate

• VIP Support