Onsite Compliance and Administration Operations Manager (Crystal Falls)

Role:Onsite Compliance & Administration Operations Manager

Location: Leander, TX

Community: Crystal Falls

Pay Range: $26.00 - 29.00 per hour

Job Type: Full Time

Company Summary  

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Join RealManage Elevated Onsite's fast-growing team where energy, teamwork, innovation, and contribution are highly valued.

Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

Community Summary

Crystal Falls is a residential community located in Leander, Texas, set among the scenic Texas Hill Country just north of Austin. Spanning approximately 3,000 acres, the community includes more than 3,600 homes across ten neighborhoods. The community is supported by a dedicated HOA management and maintenance team, along with a Lifestyle Coordinator and a calendar of community events that provide opportunities for residents to connect. Residents can enjoy two amenity centers, Quarry Park and The Grotto, featuring swimming pools, playscapes, and picnic areas. Quarry Park offers a junior Olympic swimming pool, children’s water features, a stocked fishing pond, an 18-hole disc golf course, and a multipurpose soccer field. The Grotto provides a relaxing setting with waterfalls, underwater seating, barbecue grills, a covered pavilion, and a sand volleyball court. Additional recreational opportunities include tennis, miles of walking trails, neighborhood parks, and an 18-hole public golf course with a clubhouse and restaurant.

Role Summary

TheOnsite Compliance & Administration Operations Manager conducts community inspections, documents and tracks violations, processes ARC/ACC submissions and applies association governing documents while communicating effectively with homeowners and staff.

Responsibilities 

Compliance Operations

• Oversee daily compliance operations, including inspections, violation notices, follow-up, and architectural application processing
• Ensure community standards are applied consistently and compliance activities follow the association’s governing documents and established procedures
• Manage compliance deadlines and coordinate unresolved violations for further action by the Community Association Manager, appropriate committee, or Board
• Address escalated homeowner questions and disputed violations, referring matters requiring formal decisions to the appropriate authority
• Prepare reports on violation activity, outstanding cases, and architectural application status
• Drive personal vehicle throughout the community to identify lots with violations of the association’s governing documents
• Use an iPad to document violations for communication to the owner and/or occupant
• Study the association’s governing documents and apply community standards to real-life situations
• Process all ARC/ACC submissions
• Maintain and track violation notices using company software

Administration Operations

• Manage daily administrative operations for the association, ensuring office workflows are organized, accurate, and completed on time
• Oversee homeowner calls, emails, and office inquiries regarding community standards, violation notices, architectural applications, and general association matters, ensuring timely and professional responses
• Manage the preparation and distribution of violation notices, follow-up correspondence, and other association communications in accordance with established procedures
• Oversee association records, filing, data entry, scanning, and mail processing, ensuring accuracy, confidentiality, and accessibility
• Coordinate administrative support for the Community Association Manager, including tracking outstanding tasks and preparing materials for meetings and association business
• Manage calendars and scheduling for inspections, architectural application reviews, meetings, and compliance deadlines
• Track homeowner concerns and disputed violations, coordinate follow-up, and escalate matters requiring Community Association Manager or Board decisions
• Establish and maintain administrative procedures that improve efficiency, consistency, and service to homeowners and staff

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• Valid driver’s license, reliable personal vehicle for community inspections, and a clean driving record
• Minimum 2 years of relevant experience in HOA administration, community compliance, or office operations, including experience coordinating workflows and managing deadlines; prior supervisory or team leadership experience preferred
• Working knowledge of HOA compliance processes, violation tracking, and architectural review procedures, including ARC/ACC application processing
• Demonstrated ability to oversee administrative and compliance workflows, monitor outstanding matters, and ensure timely and accurate follow-through
• Experience preparing reports, tracking case status, and communicating updates to management, committees, or the Board
• Strong judgment and conflict resolution skills, with the ability to address escalated homeowner concerns and recognize matters requiring management or Board decisions
• Ability to establish and improve office procedures, maintain organized records, and ensure consistent documentation and communication
• Strong attention to detail and accuracy in documenting violations, preparing correspondence, and maintaining records
• Strong organizational and time management skills, with the ability to prioritize tasks and balance field inspections with office responsibilities
• Proficiency with computers, tablets, email, Microsoft Office, and the ability to learn company management software
• Ability to learn, interpret, and consistently apply association governing documents and community standards
• Effective written and verbal communication skills, with the ability to explain requirements clearly and interact professionally with homeowners, staff, and management
• Ability to handle homeowner concerns and disputed violations calmly and refer issues to the appropriate person
• Ability to work independently and collaboratively as part of a team
• Ability to maintain confidentiality when handling homeowner information and association records
• Ability to operate standard office equipment, including copiers, scanners, and printers 

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required. 

Pay and Benefits

$29.00 per hour

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement 

RealManage is a values‑based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources athr@ciramail.com.