Onsite Community Recreational Director (CVCA102226)

Company Summary                                                   

RealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.

At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.

Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.

Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.

Our Guiding Values

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.

Role Summary
To ensure that the highest level of service is being provided to all property owners and residents of the Montecito at Otay Ranch Community Association, including answering telephone calls, greeting visitors, identifying service needs, issuing Resident Access cards, collecting new owner information, and referring inquiries to the correct source for service. To provide support to the Community Manager as well as assisting other staff members and Board members.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Responsible for office administration including office equipment, meeting reservation and set up, communication of attendance requirements, shipping and
delivery services, and office operations.
• Coordinates Office Vendors, such as Copier, Internet, and Phone Services as needed
• Coordinates meetings, walk-throughs, and homeowner meetings as assigned
• Maintain a working positive relationship with the Community Manager, who is responsible for the overall management functions of Montecito at Otay Ranch
Community Association.
• Oversees onsite staff
• Plan and organize community events with the assistance and direction of the Community Association Manager and Board of Directors
• Assists the Community Manager Reports, correspondence and calendar maintenance.
• Maintains all community office forms and documents.
• Receives resident inquiries and concerns, creates work orders, enters data into work order database and coordinates with Community Association Administrator
• Work Order Customer Service Follow-up with contractors and homeowners.
• Code enforcement and governing document process.
• Community Events and Activities production including budgeting, coordination and execution
• Developing a volunteer base to support the events and activities
• Composing electronic newsletters, email blasts and homeowner correspondence
• Facility oversight for onsite community club house including safety inspections, work order management and vendor oversight
• General clubhouse administration: homeowner access cards, facility reservation management, resident inquiries
• Interaction with vendors who provide services for events and for the community
• Interacts and follows up with all Board and/or Committee members and homeowners regarding architectural and/or enforcement issues of the association.
• Interacts and follows up with architectural consultants regarding architectural issues of the Association.
• Maintains accurate and complete records as required to properly and effectively implement the Architectural Program. This includes homeowner computer files,
violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting
status of each lot, etc.
• Organizes and maintains all homeowner architectural and landscape plans in an orderly fashion.
• Schedules, attends and performs all follow-up to drive-throughs of the Association.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Enforcement Review Committee (ERC)
meetings as designated by Association requirements.
• Attends Board of Directors meetings as required.
• Prepares and distributes monthly ARC and/or ERC agenda packets.
• Completes and maintains current reference notebooks containing all necessary information to properly and effectively support the Architectural Program for the
Association.
• Any and all other assignments as deemed necessary by the Board of Directors or Management.
• Conducts and/or participates in committee orientations.
• Utilizes technology as applicable to perform job functions and publish communications to the membership.
• Accept and review all architectural plan submittals.
• Meet with homeowners as required to review plans.
• Coordinates use, supply and maintenance of office machines and equipment.
• Any and all other assignments as deemed necessary by Community Association or Regional Manager.
• Attend all company mandatory functions and comply with company policies and procedures.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Follows quality system procedures.
• Other duties as assigned.

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Excellent, effective, and diplomatic oral and written communication skills.
• Detail oriented with a high level of accuracy.
• Ability to multitask effectively and efficiently.
• People Oriented.
• Outstanding computer skills to include: heavy word processing using Microsoft Word, spreadsheets using Microsoft Excel. General database entry and maintenance.
• Must have use of a vehicle; possess current driver’s license and state-mandated vehicle insurance.
• Must be literate and articulate in written form in order to prepare correspondence.
• Must be able to handle multiple tasks.
• Must be able to handle pressure and stress related to the job.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues
constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and; respecting in
the diversity of our workforce in actions, words and deeds.

EDUCATION and/or EXPERIENCE
Previous work experience in a customer service environment.

LANGUAGE SKILLS
Proficient in English. Spanish not required, but heavily desired.

MATHEMATICAL SKILLS
Excellent general math skills.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to sit for long periods of time at a desk.
• Must be mobile enough to move around office.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be able to lift 25 lbs.
• Must have finger dexterity for typing/using a keyboard.

Pay and Benefits

• $21.00/hour to $25.00/hour, depending on education and experience.

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays

EEO & Values Statement 

RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ADA Statement

RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources athr@ciramail.com.