Onsite Community Association Manager - HOA (FVA101326)

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

·Integrity: we always do the right thing.

·Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.

·Selflessness: more than teamwork; we are part of something special and much larger than any of us.

·Personal Relationships: we are a professional services company; people do business with people they like.

·Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Position Summary:
The Onsite Community Manager at Lee’s Hill plays a key leadership role in the success of one of the region’s premier large-scale residential communities. This position is fully onsite and hands-on, serving as the day-to-day leader, problem-solver, and trusted resource for the Board of Directors, residents, staff, and vendors.

This role is ideal for a community management professional who enjoys being visible, building relationships, leading teams through coaching and collaboration, and taking pride in running a community that truly feels like home. The Onsite Community Manager is empowered to take ownership of operations while partnering closely with leadership and the Board to move the community forward.

About the Community:

Lee’s Hill is a master-planned residential community of 2,000+ homes, including single-family homes, villas, townhomes, and an active adult section, with a wide range of amenities, vendors, and operational needs.

Position Overview:

The Onsite General Manager serves as the operational leader of the community and is responsible for implementing Board direction, overseeing staff, managing vendors, and ensuring the smooth day-to-day operation of all amenities and common areas.

This position reports directly to the Community Association Manager (Portfolio Manager) and works closely with the Board of Directors.

Key Responsibilities:

• Serve as the dedicated, onsite management representative for Lee’s Hill, overseeing all day-to-day community operations and administrative functions.
• Act as the primary liaison between the Board of Directors and management, providing professional guidance, clear communication, and thoughtful recommendations.
• Prepare for, attend, and support Board and Annual Meetings, including the development of comprehensive management reports and follow-up on action items.
• Lead, coach, and support onsite staff and vendors by setting expectations, providing direction, and fostering a positive, accountable, and service-driven team culture.
• Build strong relationships with residents by promoting open communication, responsiveness, and a solutions-oriented approach to customer service.
• Respond to emails, phone calls, and resident inquiries within 24 hours while upholding company values and service standards.
• Ensure consistent and fair enforcement of governing documents, rules, and policies while maintaining professionalism and empathy.
• Oversee vendor relationships, including bid coordination, contract administration, scheduling, work oversight, and issue resolution.
• Monitor community maintenance, repairs, and improvement projects to ensure work is completed safely, on time, and within approved budgets.
• Assist with the preparation and ongoing monitoring of the annual budget, working collaboratively with the Board and accounting team.
• Review invoices, approve vendor payments, and coordinate with accounting on financial reporting, collections, and variance tracking.
• Provide regular operational and financial updates to the Board, including compliance activity, service requests, projects, and community trends.
• Implement risk management practices, maintain appropriate insurance coverage, and coordinate claims as needed through resolution.
• Address escalated homeowner concerns professionally and effectively, balancing customer service with governing document compliance.
• Proactively identify opportunities to enhance operations, improve efficiency, and elevate the overall resident experience.
• Participate in company meetings, training sessions, and professional development opportunities to stay informed and aligned.
• Complete special projects and additional duties as assigned by supervisor.
• Address escalated homeowner concerns professionally and effectively
• Ensure compliance with governing documents and community policies
• Respond to emergency situations as required

Leadership & Professional Expectations

• Lead with professionalism, integrity, and accountability.
• Coach and guide team members rather than micromanage.
• Maintain a calm, confident presence in challenging situations.
• Represent the community and company with pride.

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodation may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

Qualifications & Credentials

• CMCA designation required

• AMS designation preferred
• Prior onsite community association management experience strongly preferred
• Strong leadership, communication, and organizational skills
• Ability to manage a large-scale, resident-facing community environment

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10–15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

RealManage is a value-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay and Benefits:

$95,000   to $110,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays