Online Support & Sales

Location: DHA Phase II, Islamabad (Onsite)

You will work on PadelOS, a SaaS platform by MoonLabor helping padel clubs manage bookings, payments, schedules, and memberships.

What You’ll Do

• Manage inbound customer queries (chat/email)

• Understand issues and respond clearly and quickly

• Reproduce bugs and log them with clear steps

• Work with engineers to resolve issues

• Keep customers updated until resolution

• Identify recurring problems and share insights with product team

Requirements

• 1+ year in support, QA, or similar role

• Strong written communication

• Structured, detail-oriented mindset

• Ability to handle multiple queries and prioritize

• Comfortable working with engineers on issue resolution

• Basic understanding of SaaS/web/mobile products

Nice to Have

• Experience with tools like Intercom, Zendesk, Jira, Notion

• Experience with bug reporting or QA

• Exposure to SaaS or product workflows

• Interest in moving into Product or QA over time

What This Role Is

This is a hands-on role at the intersection ofsupport, QA, and product — ideal if you enjoy solving problems, working with engineers, and improving products through customer feedback.