ONIT Specialist

Diverse Lynx India

🇮🇳 India

On-site

1 month ago

Incident Management
DocuSign
ERP
JavaScript
Change Management
SQL
ServiceNow
Jira

1 month ago

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OnIt Specialist –

Description:

An ONIT Support Specialist is responsible for supporting, maintaining, and enhancing the ONIT Legal Operations and Contract Lifecycle Management (CLM) platform. The role involves incident management, user support, configuration, workflow administration, troubleshooting, integration, and ensuring smooth operation of legal business processes.

Project Location 1

KRNK | BANGALORE

Project Location 2

MAH | PUNE

Project Location 3

TELANGANA | HYDERABAD

Relevant Experience

3 Years

Mandatory skills

Provide L1/L2/L3 support for ONIT applications and modules.
Monitor application health, troubleshoot issues, and resolve user incidents.
Manage service requests, defects, and enhancement requests through ticketing tools.
Configure workflows, forms, approval processes, notifications, and user permissions.
Support Contract Lifecycle Management (CLM), Matter Management, Legal Spend Management, and Legal Operations processes.
Perform root cause analysis and implement preventive actions.
Coordinate with business users, vendors, and technical teams for issue resolution.
Validate system changes through testing and support UAT activities.
Maintain knowledge articles, SOPs, and support documentation.
Support integrations with DocuSign, Microsoft applications, ERP systems, and other enterprise platforms.
Assist with release management, deployments, and production support activities

Desired skills

Experience supporting ONIT platform or Legal Tech/CLM applications. JavaScript
Strong understanding of Incident, Problem, and Change Management.
Knowledge of Contract Lifecycle Management (CLM) processes.
SQL basics for data analysis and troubleshooting.
Understanding of APIs, web services, and system integrations.
Experience with ticketing tools such as ServiceNow or JIRA.
Strong analytical and troubleshooting skills.
Excellent communication and stakeholder management skills.
Knowledge of user access management and workflow configuration

Domain (Industry)

Agri

Total Experience (Ex. 5-7 Years)

6 years

WFO / WFH / Hybrid

Hybrid

Please enter shift timings

9 - 6 PM

Shift Timings

General

Location- Pune/Bangalore/HYD/Chennai
Yrs of Exp-5Yrs

ONIT Specialist · Diverse Lynx India

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