DL
One Identity IAM Operations/IAM Support
Diverse Lynx India
Location not stated
Manager or above
2 months ago
- IAM
- RBAC
- ServiceNow
- Active Directory
- Azure AD
- SQL
- LDAP
- PowerShell
- ITIL
2 months ago
Experience : 4+ Years
Role Description:
We are looking for an experienced IAM Operations/Support Engineer with hands-on expertise in One Identity Manager (OIM) to support and manage Identity & Access Management operations. The role includes handling daily IAM operations, incident and request management, change, problem management and ensuring SLA adherence.
• Provide L2/L3 support for One Identity Manager (OIM) platform
• Manage user lifecycle activities (Joiner, Mover, Leaver)
• Perform provisioning, de-provisioning, and access modifications
• Handle incidents and service requests within SLA timelines
• Support RBAC and access control requests
• Perform access reviews and certification activities
• Monitor job queues, workflows, and system health
• Troubleshoot provisioning failures and sync issues
• Collaborate with stakeholders and support teams
• Maintain documentation and support audit requirements
Required Skills
• Strong hands-on experience in One Identity Manager (OIM)
• Knowledge of IAM concepts (JML, RBAC, workflows)
• Experience with ServiceNow or similar ticketing tools
• Knowledge of Active Directory and Azure AD / Entra ID
• Basic SQL and LDAP knowledge
Preferred Skills
• Basic scripting (PowerShell / SQL)
• Knowledge of ITIL processes
• Experience in 24x7 support environments
• Exposure to IAM integrations and connectors
Soft Skills
• Strong communication and stakeholder management
• Problem-solving and analytical thinking
• Ability to handle high-priority incidents
Nice to Have
• Certification in IAM / One Identity / Cyber Security
• Experience in banking/insurance domain (IAG-like environments)
One Identity IAM Operations/IAM Support · Diverse Lynx India