Onboarding Specialist

ABOUT INNER AI

We're a startup on a mission of re-imagining how work gets done. We're designing the AI-Native workspace for a new era of human-machine collaboration.

We've taken the first step to solve these issues with our initial product version, which includes features like over 20 step-by-step content templates, tools to enhance readability and improve writing, avatar generation, synthetic image generation, large language model chat in an enterprise-safe manner, and semantic search across company data.

We are backed by top LATAM early-stage investors such as Canary, and our platform is already utilized in daily routines by leading teams across 10+ countries, including Bayer, MercadoLibre, and Embraer.

WHY INNER AI

Our team is growing fast, which means everyone plays a critical role in shaping our direction. You'll have the autonomy to take ownership, face new challenges, and make your mark. And as Inner AI grows, so will you.

Our culture values speed - we deploy to production every day and iterate quickly. We are obsessed with our product , and we build technology that speaks for itself, even when compared to heavily-funded products. And we always strive to be the first to reach our users.

We strive to hire the most intelligent people and let them do their best work without distractions. We offer competitive salary, GymPass, and other perks.

ABOUT THE ROLE

We are looking for an Onboarding Representative to ensure our clients are achieving the desired results when using our product. This is an in-person role, requiring you to be present at our office in Jardins, São Paulo.

We are a rapidly growing B2C AI virtual assistant company. Our focus is on increasing Annual Recurring Revenue (ARR), reducing churn, and improving unit economics.

We are seeking a dynamic and results-oriented profile to join our team. This role is crucial to ensure that new clients fully understand and leverage the value of our AI-based product, ultimately leading to increased customer satisfaction, retention, and revenue growth.

Main Responsibilities

1.Customer Onboarding

• Conduct personalized onboarding sessions for new paying clients

• Conduct daily webinar sessions with the goal of sales and upselling

• Clearly explain the product's features, benefits, and use cases

• Provide practical guidance on how to maximize product value

• Promptly respond to customer questions and concerns

2.Value Proposition Communication

• Develop and refine strategies to effectively communicate our product's value proposition

• Create educational materials tailored to clients new to AI technology

• Conduct webinars and group training sessions daily to demonstrate product capabilities

3.Upselling and Conversion

• Identify upselling opportunities during onboarding and follow-up interactions

• Conduct individual product demonstrations to showcase advanced features

• Convert clients from monthly to annual plans

• Develop and implement strategies to increase Customer Lifetime Value (LTV)

4.Customer Success Monitoring

• Monitor customer engagement and product usage patterns

• Identify at-risk customers and implement retention strategies

• Collect and analyze customer feedback to improve the onboarding process

5.Collaboration with Other Teams

• Work closely with the sales team to ensure a smooth transition for new clients

• Provide insights to the product team about customer needs and pain points

• Collaborate with the marketing team to develop targeted onboarding materials

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field

• 2+ years of experience in customer success, account management, or similar roles

• Proactivity in identifying process improvements and implementing innovative solutions

• Excellent communication and presentation skills

• Fluency in Portuguese and English

• Ability to explain complex technical concepts simply

• Results-oriented with a proven track record of meeting or exceeding goals

Differentials

• Previous experience in customer onboarding or webinars in tech companies or startups

• Knowledge of CRM tools and customer management platforms

• Skill in data analysis to interpret engagement and retention metrics

• Experience in creating educational content, such as video tutorials or user guides

• Certifications in customer service or account management

• Experience working in agile and collaborative environments

• Understanding of SaaS and AI technologies