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OnBase Support Engineer (L3)
Epsilon Solutions LTD
🇨🇦 Canada
On-site
2 months ago
- Unity
- SQL
- ITIL
- Change Management
- PowerShell
2 months ago
Term: Full Time
Location: Toronto, ON
| Must Have Technical/Functional Skills • Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration) • Strong SQL / database troubleshooting • Experience in enterprise application architecture & support models • Integration technologies (APIs, web services, middleware) • ITIL-based incident, problem, and change management • ________________________________________ • Preferred • Experience in Insurance / Financial Services (Canada Life context) • Exposure to OnBase migration, modernization, or transformation programs • Automation/scripting (PowerShell, batch jobs) • Performance tuning & system scalability Roles & Responsibilities • L3 Incident & Problem Management • Resolve critical/complex incidents escalated from L2 • Lead root cause analysis (RCA) and permanent fixes • Platform Engineering & Optimization • Design and implement OnBase configurations, performance tuning, and improvements • Handle upgrades, patching, and system enhancements • Architecture & Integration Support • Provide SME support for integrations (APIs, middleware, upstream systems) • Define best practices for document workflows and automation • Release & Change Governance • Lead production releases, deployment strategies, and stabilization • Ensure change compliance and risk mitigation • Operational Leadership • Guide L1/L2 teams, reduce incident backlog, improve MTTR • Drive SLA adherence and continuous service improvement Outcome Focus • Zero critical incidents / improved system resilience • Faster resolution for complex issues • Optimized OnBase performance and scalability • Strong governance and release stability Generic Managerial Skills, If any NA OnBase Architecture (Enterprise / ECM Design) Integration (APIs / System-to-System / Middleware) Workflow Optimization / Automation Root Cause Analysis (RCA) / Problem Management Migration / Upgrade (OnBase → Appian / CP4BA) |
OnBase Support Engineer (L3) · Epsilon Solutions LTD