On Site Manager - Waterford

On-Site Manager – Luxury Residential

The Waterford Association | Englewood, Colorado

About the Role

Do you enjoy being the person who brings all the pieces of a residential community together?

As the On-Site Property Manager at The Waterford Association, you’ll lead the day-to-day operations of a 116-unit luxury residential community, overseeing resident services, building operations, onsite staff, vendors, and Association priorities. You’ll serve as the connection point between residents, the Board of Directors, the Portfolio Manager, and the onsite team—making sure the community operates smoothly and residents receive the level of service they expect.

This role reports to the Portfolio Manager and provides leadership to Front Desk staff and the Chief Building Engineer. Success requires a strong balance of hospitality, operational judgment, financial awareness, communication, and follow-through.

Job Details

Job Location:The Waterford Association – 1900 E. Girard Place, Englewood, CO | 116 units

Pay Rate:$75,000–$80,000 annually

Schedule:Monday–Friday; occasional after-hours or weekend availability may be required based on property needs

Employment Status:Full-Time, Exempt

Start Date:Immediately

Accepting applications until:October 31, 2026, or until filled

What You'll Do

·        Lead the day-to-day operations of the community, creating a well-run, welcoming environment for residents while ensuring Association priorities are carried out consistently.

·        Guide and support Front Desk staff and the Chief Building Engineer through clear expectations, scheduling, coaching, performance management, and coordination of training.

·        Oversee building operations through regular property inspections, timely work-order follow-up, preventive maintenance coordination, and prompt escalation of safety, maintenance, or operational concerns.

·        Manage vendor and contractor performance, scheduling, service quality, contract compliance, purchasing, invoice review, and operational follow-through.

·        Review monthly financial statements for accuracy and reasonableness, partnering with Accounting to resolve discrepancies, coding issues, and variances before Board review.

·        Serve as the primary onsite liaison for residents, responding professionally to questions, concerns, Association policies, move coordination, access needs, and community communications.

·        Prepare clear monthly management reports and operational updates for the Portfolio Manager and Board of Directors, including maintenance activity, incidents, violations, projects, and other significant matters.

·        Maintain accurate Association records, owner and resident information, security credentials, incident documentation, policies, procedures, and required correspondence.

·        Coordinate Association communications, website updates, notices, newsletters, meeting materials, and new-owner orientations as directed by the Portfolio Manager or Board.

About You

You’re a hands-on property leader who can move comfortably between resident service, people leadership, building operations, financial review, and Board communication. You stay organized, communicate clearly, and know when an issue needs immediate attention versus thoughtful follow-up.

·        Bachelor’s degree or 5+ years of relevant property management, hospitality, or residential operations leadership experience.

·        Experience leading employees and coordinating vendors or contractors in a service-focused environment.

·        Strong written and verbal communication skills with the ability to work effectively with residents, employees, vendors, leadership, and Boards of Directors.

·        Working knowledge of Microsoft Word, Excel, Outlook, and property/building management systems; experience with BuildingLink or similar software is helpful.

·        Comfort reviewing financial information, invoices, budgets, and operational reports.

·        CAM designation preferred, or willingness to obtain after hire.

·        Spanish language skills are a plus.

Benefits & Perks

We offer a comprehensive benefits package, including health insurance with three plan options, dental, vision, and accident insurance. Life insurance and a 401(k) plan with discretionary employer match are also provided. Enjoy paid time off, paid sick time, and career development training. Employees receive discounts at Eye Pieces & Venture Sports and corporate discounts through PerkSpot. Additional perks include a sabbatical program, a $500 referral program, and an employee assistance program.

Why Join Us

At East West, our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

In this role, you’ll have the opportunity to make a visible impact on the daily experience of residents, support and develop an onsite team, partner with Association leadership, and continue growing your expertise in luxury residential property management.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you’ll consider joining us!