Onsite Support Engineer

We are looking for anOnsite Support Engineer to handle deskside incidents that cannot be resolved remotely, manage hardware provisioning and swap-outs, support meeting room technology, and act as the local escalation point for anything requiring physical presence.

Responsibilities

• Provide deskside L2 support for hardware, software, and connectivity issues not resolvable by the remote service desk
• Execute device provisioning, imaging, and replacement for new joiners, leavers, and refresh cycles
• Manage onsite hardware assets: laptops, desktops, peripherals, printers — including inventory and CMDB updates
• Support meeting room AV/VC equipment: setup, troubleshooting, and escalation of display/conferencing issues
• Handle VIP and executive support requests at site, coordinating with remote teams as needed
• Coordinate with local logistics and facilities for hardware delivery, disposal, and secure data destruction
• Act as local eyes-and-hands for infrastructure teams: physical server checks, cabling verification, data center access support

Requirements

• 2–4+ years of deskside or field support experience
• Proficiency in Windows 10/11 and standard corporate hardware troubleshooting
• Expertise in Microsoft 365 end-user support, including Outlook, Teams, and OneDrive
• Skills in device imaging and provisioning using Autopilot/Intune or equivalent
• Background in basic networking: connectivity diagnosis, cable, switch port, and Wi-Fi troubleshooting
• Familiarity with ITSM ticketing platforms such as ServiceNow or equivalent
• Language proficiency: English and Czech required