Customer Service Representative

AespaTech recruitment professionals take a consultative approach to understand your staffing requirements and source top­quality candidates to our clients for a short­term project, contract to hire or a permanent placement. We have provided quality consultants to fill many different information technology needs.

AespaTech offers a variety of IT consulting services to support you in getting the job done as we have a proven system in place to screen, interview, evaluate and recruit qualified candidates for your IT projects by carefully matching consultants and client requirements, we create a partnership between our clients and our consultants.

Customer Service Representative

Site: Louisville, KY

Bachelor's degree is MUST

Duration: 06 MOnths 

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

·        Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

·        Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

·        Refer unresolved customer grievances to designated departments for further investigation.

·        Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·        Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

·        Solicit sale of new or additional services or products.

Skills:

·        Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

·        Ability to work independently and manage one's time.

·        Ability to accurately document and record customer/client information.

·        Previous experience with computer applications, such as Microsoft Word and PowerPoint.

•  Bachelor's Degree
• 5-7 years customer service related experience required.

All your information will be kept confidential according to EEO guidelines.