Research Analyst

Recruiter for this role:

Key Responsibilities 

1. External Research & Source Identification 

• Identify and evaluate the most reliable and comprehensive sources of outlet, airport, and airline data beyond official websites assessing coverage gaps vs direct scraping 

• Maintain a catalogue of trusted sources to feed data‑scraping and ingestion processes (e.g. outlet review platforms, aviation publications, airport authorities) 

• Monitor industry news and announcements related to outlets, airports, terminals, and airline operations 

2. Data Validation & Disambiguation 

• Review and validate scraped or third‑party data to ensure accuracy and relevance 

• Disambiguate conflicting or duplicated data points and select the most meaningful values 

• Support entity resolution, reconciling third‑party outlet and airport data with Collinson’s internal inventory 

• Act as a subject‑matter reviewer to improve LLM‑driven enrichment processes 

3. Master Location Maintenance 

• Own the maintenance the Master Location database, covering airports, terminals, concourses, and sub‑locations 

• Track and update changes such as terminal renumbering, new builds, closures, or connectivity changes 

• Ensure location hierarchies accurately reflect passenger reality (e.g. terminal accessibility, airside/landside constraints) 

4. Terminal Connectivity & Passenger Mapping 

• Document terminal connectivity and passenger flows (e.g. which terminals are connected airside) 

• Map passenger types (domestic, international, Schengen, non‑Schengen, etc.) to terminals and locations 

• Enable more accurate understanding of which outlets members can realistically access, supporting traffic allocation and reporting 

5. Airline & Network Intelligence 

• Maintain and enrich airline datasets, including: 

• Terminal operations by airport 

• Airline categorisation (e.g. low‑cost carrier vs full‑service) 

• Track airline moves between terminals and network changes 

• Anticipate competitive outlet network changes by monitoring announcements before they appear in official networks 

6. Crowdsourcing & Internal Community Engagement 

• Coordinate internal crowdsourcing initiatives to gather insights from frequent travellers and knowledgeable staff 

• Build and nurture an internal community contributing real‑world observations and updates 

• Validate and incorporate crowdsourced data into master datasets 

7. Communication & Business Updates 

• Produce regular business updates highlighting: 

• Recent changes to airports, outlets, and terminals 

• Network expansions or closures 

• Key insights and “good to know” information from core datasets 

• Communicate clearly with stakeholders across Product, Commercial, Data, and Operations 

Required Skills & Experience 

Technical & Analytical Skills 

• Comfortable working with structured data in Excel or similar tools 

• Ability to run preset queries or extract data from source systems (no advanced coding required) 

• Strong attention to detail and data quality 

Industry & Domain Skills 

• Strong interest or passion for the aviation and travel industry 

• Curiosity to stay up to date with industry news, airport developments, and market trends 

• Previous experience in travel, aviation, or tourism (e.g. travel agency, airline, airport, or hospitality) is advantageous but not mandatory 

Communication & Collaboration 

• Clear written and verbal communication skills 

• Confidence engaging with a broad internal audience 

• Ability to synthesise complex information into clear, actionable updates 

Personal Attributes 

• Naturally curious and research‑oriented 

• Methodical and organised 

• Enjoys becoming a subject‑matter expert 

• Comfortable working independently while collaborating closely with data, product, and commercial teams 

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Hybrid work arrangement (work from home/office)

• 26 calendar days Annual Leave

• Health Insurance

• Maternity leave (6 months- Paid)

• Paternity leave (15 days- Paid)