Officer-SLI-Collections

Job Title:

Collection Officer-SLI-Collections

Job Details:

Business Unit: Collections

Team: Retail Asset Collections

Reports to: Collection Manager – SLI

Location: Multi-Locations

Role Type: Collection Officer-SLI-Collections

Direct Reportees: 0

Travel Required: Customer Visits

Job Band Range: S1 & S2

JD Created Date: 09-Nov-17

JD Updated Date: 04-Aug-25

Version No: 1.1

Job Purpose:

Collecting payments on overdue Customers

Job Responsibilities:

Visiting delinquent customers and following up on payments on PTP dates.

Achieving money collection productivity targets.

Ensuring trails updates are recorded in VYMO / web-collections.

Making calls on the portfolio through recorded lines (DID).

Adhering to all Bank processes in Unit performance and COC.

Managing cash deposit process within TAT & Settlement letter Process.

Delivering monthly performance on allocated portfolio in terms of resolution, roll backs, recovery rates/values as per target.

Educational Qualifications:

Graduate/Post Graduate

Key Skills:

Good Team spirit

Inter personal skill

Time / Team Management

Good communication skill

Proactive & focused approach

Experience Required:

0 Year to 3 Years

Major Stakeholders:

SLI - Collections