VS
Office & Soft Services - Workplace Exp Coordinator
Veterans Sourcing Group
🇺🇸 United States
Hybrid
7 months ago
- Excel
- Outlook
7 months ago
Not enough detail in this posting to match
Pay Rate: $27.00 Per Hour
Duration: 3/17/2026 - 5/20/2026 with potential extension/ conversion
Location: 2375 N Glenville Dr Bldg A, Richardson, TX 75082
Overview of Work Environment/Client Nuances:
- This role is at Global Headquarters- gold standard
- Part of a Workplace Experience Team
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
Job Description:
- The Workplace Experience & Mail Operations Coordinator plays a key role in delivering a polished, hospitality-driven experience for employees and guests while ensuring smooth, efficient, and secure mail and office operations. This hybrid position supports front-of-house services, oversees daily mailroom workflows, manages copier/MFD (Client) performance, and maintains overall workplace readiness through proactive space resets and attention to detail.
- This role serves as the primary backup for reception/front-of-house and is expected to consistently demonstrate professionalism, discretion, and a high level of customer service.
Front-of-House & Customer Experience
- Serve as a warm, polished first point of contact for employees and visitors; issue visitor/parking badges and adhere to site security protocols.
- Support meeting and event logistics including room booking, setup/tear-down, and supply coordination.
- Assist with vendor coordination and communication to support Workplace Experience services.
- Receive, audit, and log all incoming deliveries; reconcile items against documentation and ensure same-day delivery whenever possible, or communicate next-day expectations.
- Maintain strict chain of custody and confidentiality for inbound and outbound mail, including accountable packages.
- Prepare outgoing shipments (FedEx/US Government Client), ensuring appropriate packaging, labeling, and compliance.
- Monitor, maintain, and restock mailroom and postage supplies.
- Oversee the copier/MFD fleet (Client), serving as the first point of escalation for service issues, paper/toner replenishment, and basic troubleshooting.
- Maintain clean, organized, and fully stocked supply rooms, copy and print stations.
- Conduct routine "walk-the-space” rounds with a strong attention to detail; reset
- conference rooms, common areas, pantries, and supply stations to established
- standards.
- Support open/close routines for front-of-house and shared spaces; submit and track janitorial and maintenance work orders as needed.
- Collaborate with the Workplace Experience team to support onboarding/offboarding tasks, event preparation, and general office operations.
- Identify opportunities to streamline processes and elevate the employee and guest experience.
- Follow property-specific emergency, safety, and security procedures and escalate issues promptly when required.
- First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
- Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
- Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
- Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
- Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
- Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
- Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
- Coordinate with vendors who supply services or goods to the workplace.
- Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
- Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
- High School Diploma or GED with up to 2 years of job-related experience.
- Ability to follow basic work routines and standards in the application of work.
- Communication skills to exchange straightforward information.
- Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Strong organizational skills with an inquisitive mindset.
- High school diploma or GED required, associate degree or higher preferred.
- 2–4 years of experience in customer-facing roles across office services, hospitality, reception, facilities, or mailroom operations; hybrid experience strongly preferred.
- Proficiency in Microsoft 365 (Outlook, Excel, Word, Teams); familiarity with shipping platforms and postage systems (ie: Client) a plus.
- Ability to lift/move packages (25 lbs.), conduct space rounds, and perform basic equipment troubleshooting.
- Hospitality mindset & polish: Professional, warm, confident communication with the ability to remain calm and poised under pressure.
- Highly organized & detail-driven: Meticulous follow-through, accurate logging/labeling, and disciplined chain-of-custody practices.
- Trustworthy & discreet: Handles all sensitive information and deliveries with confidentiality and care.
- Proactive problem solver: Spots issues early (supplies, equipment, space readiness), proposes solutions, and drives them through to completion.
- Team-first collaborator: Works seamlessly with Workplace Experience colleagues, building partners, and vendors to uphold workplace standards.
- Tech-comfortable: Quickly learns and navigates workplace systems (badging, room booking, CMMS/work orders, shipping tools).
- Mail SLAs: Timeliness, accuracy, and zero chain-of-custody lapses.
- Front-of-house satisfaction: Positive employee/visitor feedback and service experience.
- Workplace readiness: Consistent achievement of space-reset standards and audit scores.
- Equipment uptime: Responsive and effective first-line copier/MFD support.
- Process improvements: Demonstrated enhancements that reduce friction and elevate service.
- On-site role during core business hours, M-F 7:30 to 4:30pm, with flexibility for events, high-volume delivery days, and occasional early/late front-of-house coverage
Office & Soft Services - Workplace Exp Coordinator · Veterans Sourcing Group