Office Services Associate

Job Overview

We are seeking a Office Services Associateto support daily mailroom, document production, and customer service operations. The role involves sorting and delivering mail, processing outgoing shipments, completing print requests, and performing finishing services such as binding and coiling. The ideal candidate should have strong customer service skills, basic computer proficiency, and the ability to operate standard office and print-production equipment.

Key Responsibilities

• Sort, process, and deliver incoming mail and packages to designated recipients and departments.
• Process outgoing mail, packages, and shipments using appropriate postage and mailing procedures.
• Receive, organize, and distribute mail and deliveries in a timely and accurate manner.
• Complete print job requests received through the TRAC system.
• Operate printers, copiers, scanners, and other print-production equipment.
• Perform print finishing tasks, including binding, coiling, cutting, folding, and document preparation.
• Review print jobs for accuracy, quality, quantity, and completion requirements.
• Provide face-to-face customer service and assist customers with mail, printing, copying, and document requests.
• Answer customer questions and resolve routine service issues professionally.
• Maintain organized work areas, supplies, documents, and mailroom materials.
• Use computers and Microsoft Office applications to complete routine administrative and clerical tasks.
• Maintain accurate records, filing systems, and production or mail-related documentation.
• Follow established procedures for equipment operation, safety, document handling, and mail processing.
• Prioritize multiple assignments and complete work within required deadlines.
• Perform regular walking and standing throughout the workday to support mail and print production activities.
• Lift, move, push, or pull materials and equipment as required by the work assignment and safely operate office equipment.
• Communicate effectively with customers, employees, vendors, and delivery personnel.
• Maintain confidentiality and properly handle sensitive documents and business correspondence.