Office - Revenue Operations Supervisor

Revenue Operations Supervisor

Position Overview

The Revenue Operations Supervisor oversees daily cash office operations, HQ financial reporting, and vendor coordination at their location, supervising assigned cashiers and cash office personnel. This role focuses exclusively on financial and cash office operations.

The Revenue Operations Supervisor operates through direct execution of financial processes and day-to-day supervision of assigned cash office staff, escalating non-routine issues and personnel matters beyond coaching and documentation to site leadership.

Responsibilities

Cash Office Supervision & Cashier Development

This role supervises assigned cash office personnel directly, providing coaching and documentation within established cash-handling standards.

• Supervise assigned cashiers, evaluate performance, and coach and document cash handling practices
• Ensure new employee cash handling and POS orientation is administered within HQ and client guidelines, in partnership with the Management team or directly through the Admin department
• Develop cash-handling training programs to train, motivate, and mentor employees as needed

Financial Operations & HQ Reporting

This role owns daily cash office operations and required HQ financial reporting, ensuring accuracy and timely completion.

• Ensure all HQ reporting and daily cash office operations are overseen and completed by the Admin team
• Responsible for all major reporting, including Petty Cash, OSCR, Gross Sales Report, OFR, Trial Balance Reports, Invoicing, Fintech, and Sales by Stand
• Administer HQ Accounts Payable software and related transmissions and reports
• Ensure all fiscal deadlines are met to HQ
• Develop and analyze trend reports, graphs, and analytical information for the General Manager and other managers

Vendor Coordination & Administrative Support

This role manages vendor relationships and provides general administrative support alongside its financial duties.

• Contact vendors to reconcile invoice discrepancies, shortages, or over shipments, or to arrange emergency shipments or requisitions
• Communicate proper documentation on discrepancies to the office and management team regarding employee accountabilities
• Communicate quickly and effectively with the SSA HQ Team, Audit team, Office Team, client, and on-site Management Team
• Develop and implement storage systems, policies, and procedures to maximize efficient use of space in warehousing operations
• Provide branch administrative support, including answering telephones and word processing
• In the absence of Operational Manager(s) and in times of need, assist the business in the performance of their duties
• In the absence of other on-site administrative roles (People or Financial), help cover essential administrative functions as needed

Culture, Compliance & Guest Experience

This role supports site culture, safety standards, and guest experience alongside its financial and supervisory duties.

• Serve as an integral part of the operational team, helping motivate staff and cultivate a positive team focus
• Maintain a clean, safe, and organized work environment
• Uphold and demonstrate a complete understanding of company policies and procedures
• Perform the steps of 452 Guest Hospitality to ensure a memorable experience for every guest and client
• Ensure SSAfety standards are met by upholding training and daily operational expectations for department managers
• Promote an inclusive and supportive approach at the unit
• Support the unit in being an example of company and client sustainability and conservation guidelines, teaching these efforts to unit staff as needed

This is not an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this position. The People department reserves the right to revise the job description or require that other or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Education & Experience

• Five years of cash handling experience
• Three to five years of administrative management and/or cash room experience
• Experience with Office 365 — Outlook, Teams, Excel, SharePoint
• ServSafe or Food Handling Certification a plus
• Developed leadership skills with an understanding of team building, development, and fostering partnerships
• All educational backgrounds accepted; equivalent combination of education and experience considered

Position Requirements

• Must be 18 years of age or older
• Physical ability to stand and walk for extended periods and to move and handle boxes of 35–50 lbs or more as necessary
• Ability to work varied hours, including nights, weekends, and holidays as needed
• Valid driver's license required for roles involving a company vehicle or golf cart, subject to DMV check

Work Environment

The Revenue Operations Supervisor works on-site in an active hospitality environment, based primarily in the cash office while overseeing cash office staff, vendor relationships, and HQ reporting under daily and fiscal deadlines. The role requires flexibility to move between supervisory coaching, financial reconciliation, and hands-on administrative support within the same shift.

Compensation & Benefits

• Full-Time, non-exempt, eligible for overtime pay. 

• Paid Time Off plan: up to 144 hours based on tenure. 

• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. 

• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). 

• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions. 

• Up to 40 hours Paid Bereavement. 

• On-Demand Pay Program: Get access to a portion of earned wages before payday. 

• Meal Plan & Employee Discounts where applicable 

• Tuition Discount through Partnership College 

• Holiday pay of1.5× the regular rateis provided for hours worked on Christmas Day and Thanksgiving Day. 

• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.   

Locations include: Arizona, California, Chicago, Pittsburgh, Connecticut, Illinois, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New York, Rhode Island, Washington, D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked, up to 48 hours per year, under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked, up to 40 hours per year, as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked, in accordance with the Seattle Paid Sick and Safe Time.  

SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. 

All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").   

San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.