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Office/Administration - Parts/Materials Coordinator
Mindlance
- 🇺🇸 United States
- On-site
- Manager or above
- 1 day ago
- $29.70 / hour
- Excel
- Outlook
- ERP
1 day ago
Job Description: Responsible for coordinating the end-to-end flow of service work orders, including field & depot service activities, while also managing service parts coordination & inventory support. This role serves as a critical liaison between customers, sales, sales operations, service technicians, depot teams, vendors, & internal partners to ensure timely service delivery, accurate parts fulfillment, & a high level of customer satisfaction.
Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements
• Coordinate & organize the daily flow of service work orders for field & depot service teams.
• Assign, prioritize, & track service activities to ensure timely completion & effective resource utilization.
• Serve as a primary point of contact for service-related inquiries from customers, sales, sales operations, & service teams.
• Monitor service progress to ensure customer satisfaction, service quality, & proper invoicing.
Top 3-5 desirable attributes/qualifications?
• Strong organizational & administrative skills with the ability to manage multiple priorities simultaneously.
• Excellent attention to detail & commitment to accuracy in service documentation & order processing.
• Effective written & verbal communication skills for interacting with customers & internal teams.
• Proficiency in Microsoft Office (Excel, Word, Outlook) & comfort using ERP, service, or inventory management systems.
GENERALFUNCTION
Organizedanddetail-orientedindividualwithexceptionaladministrativeskillsandstrongcommunicationabilitiestomanageourpartsdepartmentandhandlevariousofficetasksrelatedtoit.Theidealcandidatewillplayavitalroleinensuringsmoothoperationsandprovidingtop-notchcustomerservicetoourclientsandstaff.
MAJORDUTIESANDRESPONSIBILITIES
• PartsInventoryManagement:Effectivelymaintainandoverseeourpartsinventorytoensureavailabilityandtimelyfulfillmentofcustomerneeds.
• OrderManagement:Createandmanagepurchaseordersandsalesordersforparts,ensuringaccuracyandefficiencyintheprocess.
• PartsSelection:Efficientlypickpartsrequiredforcustomerrepairs,contributingtoourserviceexcellence.
• RecordKeeping:Maintainservicerepairrecordstotrackandmanagethehistoryofrepairsandpartsusage.
• CustomerandStaffSupport:Providetimelyandknowledgeableassistancetocustomersandstaff,addressinginquiriesandensuringexceptionalcustomerservice.
• Collaboration:WorkcloselywithourinternalServiceTeam,manufacturers,andcustomerstocoordinatepartsrequirementsanddeliveries.
• InventoryCounts:Conductregularpartsinventorycountstomonitorstocklevelsandmakedata-drivendecisions.
• SalesEnhancement:Developandimplementstrategicplanstoboostsaleswithinthepartsdepartment.
• SalesAnalysis:Analyzepartssalesandmaintainstocklevelstomeetcustomerdemandswhileoptimizinginventoryefficiency.
BASICQUALIFICATIONS
• Previousexperienceinparts/inventorymanagementsuchasanAutoPartsroleisadvantageousbutnotmandatory.
• Provenexperienceinmanagingamultifacetedofficeenvironmentwithdiverseresponsibilitiesandinteractions.
• Strongorganizationalandadministrativeskills.
• Excellentattentiontodetailandacommitmenttomaintainingaccuracy.
• Effectivecommunicationskillsforinteractingwithcustomersandinternalteams.
• Aproactiveandadaptableapproachtoproblem-solvingandimprovingdepartmentalprocesses.
PREFERREDQUALIFICATIONS
• HighSchoolDiplomaorEquivalent
• AdministrativeOfficeExperience1-3Years
• Proficiencyincomputersystemsandcomputerusage.
EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
Office/Administration - Parts/Materials Coordinator · Mindlance