OCM Lead - PIM Transformation

Job Title: Organizational Change Management Lead – PIM
Location: San Francisco, CA preferred; Rocklin, CA or San Jose, CA considered
Work Schedule: Monday–Thursday onsite; Friday remote
Duration: Long-Term Contract
Start Date: ASAP

Position Overview

We are seeking an experiencedOrganizational Change Management (OCM) Lead to support the enterprise rollout of a newProduct Information Management (PIM) capability within a large retail/consumer products organization.

The ideal candidate will have5+ years of Organizational Change Management experience supporting enterprise technology implementations, with strong preference for candidates who have worked withPIM, Master Data Management (MDM), Product Data Management, ERP, Supply Chain, or Merchandising initiatives.

This is a highly hands-on role. The OCM Lead will develop the overall change strategy while also executing training, communications, stakeholder engagement, UAT readiness, adoption activities, and post-go-live hypercare.

The successful candidate will partner closely withProduct Management, Operations, business stakeholders, technology teams, senior leaders, and system integration partners to ensure users are prepared for and successfully adopt new processes and technology.

Key Responsibilities

• Develop and execute theOrganizational Change Management strategy for the enterprise PIM implementation.
• Partner with Product Management, Operations, business teams, technology teams, and system integrators to driveuser readiness and adoption.
• Assess organizational and stakeholder impacts associated with new processes, systems, and workflows.
• Identify change risks and develop mitigation strategies across impacted business groups.
• Build and manage the overallchange management and training framework.
• Develop training curricula, learning plans, communications, and rollout strategies.
• Review, organize, and enhance existing training materials and learning content.
• Edit and refineuser guides, job aids, SOPs, and training materials provided by implementation partners.
• Facilitate end-user training sessions, workshops, demonstrations, and readiness activities.
• SupportUser Acceptance Testing (UAT) planning, execution, feedback collection, and issue tracking.
• Establish processes for gathering, analyzing, and responding to user feedback throughout implementation and deployment.
• Identify gaps in business processes, SOPs, documentation, and training and recommend practical improvements.
• Coordinate change activities across multiple workstreams and stakeholder groups.
• Supportgo-live and post-go-live hypercare activities to ensure a smooth transition.
• Partner with Director-level leaders and operational teams to address adoption challenges.
• Track and communicate change readiness, adoption, risks, issues, and action items to program leadership.
• Work closely with system integrators and implementation partners to ensure change deliverables align with the overall implementation plan.
• Serve as a hands-on change agent who can operate at bothstrategic and tactical levels.

Required Qualifications

• 5+ years of Organizational Change Management experience supporting enterprise technology implementations.
• Strong experience withPIM, MDM, Product Data Management, ERP, Supply Chain, Merchandising, or similar business transformation initiatives.
• PIM experience is highly preferred.
• Experience within anenterprise retail, eCommerce, merchandising, or consumer products/Client environment.
• Demonstrated ability to establish an OCM programfrom the ground up.
• Experience developing repeatable change management processes and stakeholder engagement strategies.
• Strong background creating and delivering:
  • Training programs
  • User guides
  • Job aids
  • Communications
  • Adoption strategies
  • Readiness plans
• Experience supportingUAT and user readiness activities.
• Strong stakeholder management experience, including working withDirector-level and senior business leaders.
• Excellent facilitation, presentation, written, and verbal communication skills.
• Ability to manage multiple workstreams, stakeholders, and deadlines simultaneously.
• Comfortable working in both strategic planning and hands-on execution capacities.

Preferred Qualifications

• Experience withProduct Information Management (PIM) platforms.
• Experience withMaster Data Management (MDM) initiatives.
• eCommerce or retail merchandising experience.
• Consumer products / Client industry experience.
• Experience supportingmulti-brand organizations.
• Knowledge ofProsci, ADKAR, or other formal change management methodologies.
• Experience working with global system integrators such asClient, Client, Infosys, Cognizant, Capgemini, or similar organizations.
• Experience with enterprise implementations involving significant business process transformation.