HI
OCM Lead
Han IT Staffing
Location not stated
Staff / Principal
1 month ago
- Change Management
- Genesys
1 month ago
Not enough detail in this posting to match
Work site: Miami, FL (Onsite)
Job Description:
Organizational Change Management (OCM) Lead
The OCM Lead will drive business readiness, communications, training, and
adoption activities for a contact center transformation initiative. This role
will partner closely with client stakeholders, project leadership, and the
Genesys vendor team to prepare impacted users for the transition to a new
contact center platform. The ideal candidate is a strong communicator with
experience leading training and change efforts for technology implementations.
This role requires the ability to influence stakeholders, facilitate training
sessions, and translate technical concepts into clear, user-friendly
communications and learning materials.
**Key Responsibilities**
- - Delop and execute the OCM strategy, communications plan, stakeholder
- - Bld and manage the end-to-end training approach, including learning plans,
- training materials, job aids, quick reference guides, and training completion
- - Ld Train-the-Trainer (TTT) sessions and enable business trainers to
- successfully deliver training to end users.
- - Ptner with client stakeholders and the Genesys implementation team to align
- communications, training content, deployment activities, and adoption support.
- - Filitate workshops, readiness reviews, and stakeholder meetings across
- business and technology teams.
- - Sport deployment planning, go-live readiness assessments, hypercare
- activities, and feedback collection.
- - Mage and mentor an offshore OCM Analyst responsible for documentation,
- content development, training materials, communications support, and project
- - Pvide executive-ready updates on change impacts, training progress,
- readiness status, risks, and mitigation actions
OCM Lead · Han IT Staffing