Bilingual Customer Service Representative

Responsabilities

• Type in data provided directly from customers. Data entry.
• Take Inbound and outbound calls in English.
• Handling calls to provide information and resolve any questions, requests, or problems the client might have. NOTE: No sales. 
Information Security Responsibilities 
• Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal.  This should be done within 30 days of hire and repeated annually.
• Attend periodic Information Security training provided by Viamericas’.
• Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Benefits

• $4,700  to $ 5,000 Mexican pesos GROSS weekly
• Fully paid training.
• Transportation bonus.
• All law benefits, from day one.
• Monthly quality and efficiency bonuses.
• 3 meals a week, fully paid for the company.
• Job stability with permanent employment contract.
• Growth opportunities within the company.
• Excellent location, accessible to all public transportation (Zona Rio Tijuana)

Requirements

• Intermediate to Advanced English
• EXCELLENT customer service skills.
• Flexible Schedule.
• High School Diploma.
• Customer service experience not required, but desirable.
• Basic computer skills/Good operational computing skills (Microsoft Office, Microsoft Windows, Internet Browsers).
• Complete documentation: Resume, address, INE, RFC (Constancia de Situación Fiscal), CURP, NSS, 2 Letters of recommendation (personals and from previous jobs).
•  Proof of Covid-19 Vaccination.