Account Coordinator

Roles and Responsibilities

• Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
• Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows:
• Meet with the warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers
• Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines
• Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
• Collaborate with Product Engineering department to resolve engineering change request orders as follows:
• Analyze customer requests to ensure Engineering has all the information needed to complete requests.
• Facilitate and mediate timely execution of successful communication between Product Engineers, Account Managers, and external customers
• Partner with Product Engineers to update sales orders to match any required revisions after receipt of any customer feedback
• Identify customer order process improvement opportunities, report them out to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions
• Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
• Perform other related duties as assigned and required by Customer Service Manager

Qualifications

• Ability to become a trusted partner to external clients, resulting in increased revenue
• Ability to understand/analyze client needs and link them to company offerings
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
• Strong verbal and written communication skills
• Ability to easily build rapport at all levels with both internal and external clients
• High level of attention to detail and exceptional organizational skills
• Excellent time management and multi-tasking skills
• Ability to adapt and react to quick changes
• Ability to work independently on projects
• Ability to work effectively and efficiently under pressure
• Minimum of two years’ experience working in a high volume, fast-paced sales environment required
• Minimum of two years’ experience in a sales operation's specialist role required; two years spent with an IT-related/IT manufacturing-related business preferred.