Customer Service Representative Full Time (Healthcare Account)

Wing Assistant

🇵🇭 Philippines
Remote
Manager or above
4 months ago
₱28,000 – ₱30,000 / month

GLP
CRM
VoIP
MS Office
Monday.com

Health insurance

4 months ago

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Customer Service Representative (Healthcare/Telehealth) Industry: Healthcare / Telehealth – Weight Loss TreatmentLocation & Time Zone: United States (operates on Pacific Time) Client OverviewThe client is a U.S.-based telehealth company specializing in GLP-1 weight loss treatments, including Semaglutide and tirzepatide, offered through a subscription model. The company operates nationwide across all U.S. states with fully remote patient onboarding, treatment management, and medication delivery. The business currently supports approximately 2,000 active patients and onboards around 30 new patients daily. Role ObjectiveThe client is seeking Virtual Assistants to support daily operations by managing patient intake reviews, appointment scheduling, provider coordination, medication submissions, and ongoing patient communication and follow-ups. Duties and Responsibilities include, but are not limited to:1. Perform accurate data entry, including completing intake forms and scheduling appointments2. Contact patients to obtain missing information or request additional documentation3. Upload patient information to the RX portal and coordinate medication submissions4. Share shipment tracking numbers with patients once medications are dispatched5. Handle patient communications, including FAQs, feedback, concerns, and general inquiries6. Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams7. Ad hoc tasksQualifications:• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity• Excellent English communication skills, both written and verbal (at least B2 level)• Excellent phone, email, and instant messaging communication skills• Solid organizational and time management skills• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP• Experience with word-processing software and spreadsheets (e.g., MS Office)• Knowledge of online calendars and scheduling (e.g., Google Calendar)• Proactive & confident with keen attention to details• Able to work on a graveyard shift Tools & Systems:(Client is willing to train)• Monday.com (CRM)• RX Portal• FedEx Tracking System Technical Requirements:• USB Headset with Noise Cancellation feature• Working Webcam• Computer with at least 1.8 GHz processor and at least 4GB RAM• Main Internet Service Speed: at least 25 Mbps cable connectionBenefits:• Health Insurance (HMO)• Performance Incentives• Job Security and Stability• Paid Training• Inclusive Culture• Upskilling Opportunities• 100% Work-From-Home• Exceptionally Supportive Team• Opportunities for Career Growth• Fun Work Environment• Holiday & Overtime Pay Schedule: 8:00 AM - 5:00 PM PSTLocation: This is a remote job Please note:• Only qualified candidates will be invited to take the assessment & scheduled for an interview.• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.
Salary: Starts at ₱28,00/month with HMO up to ₱30,000 a month

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Customer Service Representative Full Time (Healthcare Account) · Wing Assistant

Auto apply with Likeremote