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Customer Success Manager Coach

Wing Assistant
🇵🇭 Philippines
Remote
Manager or above
4 months ago
₱50,000 – ₱70,000 / month
  • CRM
  • PHP
  • HubSpot
  • Stripe
4 months ago
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About the Role: We're looking for aCustomer Success Manager Coach to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success. The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.

Key Responsibilities

  • Coach and mentorCustomer Success Managers (CSMs)to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends

Candidate Requirements

  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation inquality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in ahybrid setup and align with aUS time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process

Hiring Requirement – Simulation & Mock Deck

  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  •  “What is a Customer Success Manager?”
  •  “How to Be a Successful CSM”
  • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
Location: Hybrid (Work-from-Home & Onsite)Schedule: US Time Zone (Night Shift)

Starting Salary: Php 50,000 - Php 70,000Preferred Skills: Background in SaaS, B2B services, or subscription-based supportFamiliarity with CS tools like Hubspot, Pipedrive, Stripe, DialpadTraining or coaching certifications are a plus

Customer Success Manager Coach · Wing Assistant

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