Operations Training Coordinator

Job Summary:

The Operations Training Coordinator is responsible for implementing and maintaining training programs that ensure plant employees are proficient in standard operating procedures, production processes, and safety & quality requirements. This role supports continuous improvement by fostering a culture of learning, consistency, and operational excellence across the manufacturing floor. Maintains an active role in safety committees and support of OSHA compliance.  Represents the high standards of SunOpta, both at work and in the community. Helps to standardize and share expertise company-wide.

Essential Functions of the Job: 

Training Delivery & Coordination

• In partnership with Operations Training Manager, develop and coordinate hands-on and classroom training for production employees on manufacturing processes, equipment operation, and safety procedures.
• Contribute to the onboarding of new hires, ensuring they understand plant operations, quality standards, and company policies per SunOpta’s training program.
• Engage with designated training resources to deliver train-the-trainer programs that ensure a standardized, high-quality learning experience for all hourly production employees.
• Coordinate learning through a variety of delivery methods including classroom instruction, virtual training and on-the-job coaching.
• Partner with site leadership to identify training needs and skill gaps within the workforce.
• Track and report on training outcomes, providing feedback to program participants and management.
• Collaborate with HR to establish career pathing and associated training plans for hourly production workforce.

Curriculum & Documentation

• In coordination with Subject Matter Experts (SMEs), maintain Standard Operating Procedures (SOPs), training manuals, and process documentation.
• Maintain up-to-date materials as processes evolve.
• Create visual work instructions, job aids, and e-learning content as needed.

Compliance & Recordkeeping

• Track and maintain training records in the Learning Management System (LMS) or training database, running reports regularly (i.e. Alchemy, Redzone).
• Support internal and external audits by providing accurate training documentation.

Continuous Improvement

• Assess training effectiveness and recommend improvements to enhance employee satisfaction, attrition rates, safety, quality, and productivity.
• Participate in cross-functional teams focused on process optimization and lean manufacturing initiatives.
• Coordinate and leverage SME for operational best practices.
• Adhere to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOP)
• Champion LEAN/Continuous Improvement initiatives.
• All other duties as assigned.

Supervisory Responsibilities:

• None

Minimum Qualification:

• 3+ years of experience in manufacturing, production training, or process improvement
• Detail-oriented with strong organizational and documentation skills
• Ability to translate complex technical information into clear, practical instruction
• Proficient with MS Excel, along with a working knowledge of MS PowerPoint and LMS management

Preferred Qualification:

• Associate’s or Bachelor’s degree in related field or equivalent experience
• Prior experience conducting on-the-job training
• Working knowledge of lean manufacturing, 5S, and continuous improvement principles
• Experience with cross-functional project management

Travel Requirements:

0-5%

Work Environment/Physical Demands:

Approximately; 50% of work is performed in a manufacturing environment.  50% of work may involve being in an office environment.