Associate Infrastructure Engineer

Purpose

The Associate Infrastructure Engineer performs a critical role in implementing and supporting cloud-based solutions and strategies. This role is responsible for participating in complex efforts and providing level-3 support. This individual is experienced with various development tools and IT infrastructure components. The candidate will be supporting Infrastructure and Operations services, with a focus on cloud technologies.   

Responsibilities

• Work with business and technology partners to understand needs from the client perspective
• Drive technology discussions and facilitate decision with other teams within the organization
• Collaborate cross-functionally to develop our target state cloud platform and infrastructure
• Gather technical requirements, assess capabilities, and analyze findings to provide appropriate cloud platform solution recommendations and adoption strategy
• Build and deploy efficient solutions that improve efficiencies and add value to the business
• Develop creative and efficient solutions for migration to cloud environments
• Build technology solutions, including the process, integrations, and automation
• Automate testing and execution of playbook actions
• Identify and execute on opportunities to automate and simplify lifecycle management
• Implement best-practice standards that will be leveraged by business units to streamline and simplify cloud platform operations
• Operate and maintain cloud-based solutions to ensure high performance and reliability
• Maintain operational processes, guidelines, and standards that facilitate robust, scalable, cost-effective, and innovative services
• Participate in risk identification within the technical architecture in partnership with security teams
• Ensure alerts and events are flowing across various cloud-based services and partners
• Normal business hours and some after-hours/on-call responsibilities
• Support projects and initiatives to deliver on strategic goals, including building automation to improve efficiencies
• Work closely with agile teams to prioritize the implementation of user stories while balancing priorities, ensuring continuous delivery or business value
• Track time and complete assignments on schedule
• Build, maintain, and promote strong technical documentation
• Keep abreast of and gain expertise in the evolving technology and understand how new technologies could be applied to our Cloud platform offerings
• Maintain an operational dashboard to track and report on the health of IT systems, including alignment or impact to business services
• Executes POCs and feasibility studies to validate next-gen product concepts, technologies, and services leveraging results to guide business and technology decisions
• Research, test, and understand the relevant products and product capability
• Participate in the vendor community on relevant products and product capability

About You

• Associate's degree in information systems, or related field, OR at least 1+ years of applicable experience 
• Experience with Windows Server and/or Linux distributions, Windows Server 2012 or above, Linux distributions (Red Hat-based or Debian-based)
• General understanding of infrastructure as code and with knowledge in a couple of the following tools:
• PowerShell
• JSON
• Python
• Azure CLI
• AWS CLI
• Terraform
• PowerCLI
• Javascript
• OAuth, webhooks, and REST API
• A general understanding of SNMP, Syslog, RMON, and other messaging and agent facilities
• Experience supporting cloud-native applications in an agile manner using DevOps concepts and principles
• General Understanding of Group Policy maintenance
• Some Experience maintaining Active Directory
• Basic networking skills used in troubleshooting client issues

Physical Requirements

• Ability to travel up to ~10% of the time, which may include weekends and evenings, as needed
• Most work is performed in a temperature-controlled environment
• Incumbent may sit for long periods of time at a desk or computer terminal
• Incumbent may use calculators, keyboards, telephone and other office equipment in the course of a normal workday
• Stooping, bending, twisting and reaching may be required in completion of job duties

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