Technical Sales Support Specialist

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

• Provide pre and post sales support via phone and email to our sales channels and direct customers.
• Design and quote engineered solutions for heat tracing applications using standard and/or configured products for the North American and Latin American market.
• Application of product approvals and suitability of use for heat tracing designs.
• Primary point of contact for troubleshooting installation issues & start-up assistance for heat tracing products and controllers.
• Handle customer complaints and capture voice of customer feedback related to technical matters for our products.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Collaborate with Customer Care, Sales, and Application Engineering to resolve customer issues and achieve company goals.
• Lead management of customer inquiries from our website and design tools.
• Limited travel to job sites for field support – which could include controller comissioning, product troubleshooting, or sales presentation/training.

YOU HAVE:

• Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering preferred.
• Previous experience with:
  • Architectural and/or Engineering drawings (process flow, electrical line lists, piping schematics)
  • ERP/quote management system
  • Call center phone system
• Skills/Abilities:
  • Multi-task and balance shifting priorities to satisfy customer requests.
  • Strong communication/interpersonal skills.
  • Advanced Computer literacy: Salesforce, SAP, 8x8, Enovia, Microsoft Office, Bluebeam (or equivalent), AutoCAD.
  • Problem solving under adverse time constraints.
  • Have a positive and constructive impact on the team; a professional attitude towards different positions within the organization.
  • Follow standard work processes and help create them when needed.