IT Support Analyst

Job Title:               IT Support Analyst

Reports to:             IT Service Desk Manager                      

Department:          IT

Business unit:         NVS Group

Prepared by:         IT Service Desk Manager                      

Date:                       November 2023  

Main purpose of the role

IT service delivery including Incident, Problem, Change and Release Management processes along ITIL best-practice guidelines, focusing on break-fix and maintenance tasks as well as general user support.

Key Responsibilities

Personal attributes: Qualifications, experience, skills, knowledge and competencies required to fulfil the role

REQUIRED

• 2 years’ experience in a similar role
• Innovative by nature and happy to experiment with new technology solutions in controlled environments
• Thrive on delivering excellent customer experiences.
• Happy to share and move ideas forward.
• Problem solving ability
• Experience of working in a team
• Attention to detail
• Organizational skills, with the ability to prioritize without direction

PREFERRED

• ITIL accreditation
• A-level educated (or equivalent)
• Experience of warehousing and distribution systems
• Experience within a GxP compliant environment