Senior Manager, CRM

Responsibilities（職務内容）

Responsibility and accountability for the development, delivery, implementation reporting of CRM(Salesforce.com) to achieve key business objectives across Japan Commercial

• Engage with relevant internal stakeholders to implement CRM(Salesforce.com) functionalities to drive the business needs and support the sales strategy
• Develop tailored dashboards / reports to monitor performance data and track progress ensuring they are easy to use and implement for the end user
• Reinforce digital marketing and sales force leveraging CRM(Salesforce.com) functionalities and Ai technologies for entire Japan business
• Measure the activity of the sales force and monitor their results while also aligned to the needs of relevant stakeholders
• Contemplate the sales strategy and territory design working with commercial leadership based on activities and market data
• Adhere, without exception, to Corporate compliance and ethics policies

Requirements（求めるスキル・経験等）

• Strong leadership capabilities
• High level of computer literacy and knowledge of business systems, in particular, need to highly experienced CRM(Salesforce.com)
• Data management skills and experience for delivering the data generated by CRM(Salesforce.com)
• Power BI / Excel by Power Query/Pivot / SQL data collecting
• Excellent communication, relationship-building, organizational, and presentation skills
• Strong oral and written communication skills in Japanese and English to effectively build relationships with stakeholders across the business both at a local and regional/global level
• English　Language Skill （英語力）　ビジネスレベルの英語力を有するものを優遇（Fluent in English ）