Ancillary Manager - The Van Buren

Job Summary:

WHO ARE WE? 

Live Nation Entertainment is the world’s leading live entertainment company,comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620million tickets sold annually andapproximately10,000clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than50,000eventsannually fornearly7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connectmore than 1,200 sponsors with the145million fans that attend Live Nation Entertainment events each year. Foradditional information, visit www.livenationentertainment.com. 

WHO ARE YOU? 

Are you organized, passionate about ancillary sales, have experience in how to bundle products to maximize revenue, foster an environment of innovation and experimentation with product sales, and love music?   Do you love to spend time in our venues in the summer, are you detail oriented, and do you like digging into concert data and metrics?   If so, this is the Live Nation position for you.    

THE JOB 

The Ancillary Manager willbe responsible for leading the team that generates upsell revenue streams during the day ofshow.  

WHAT THIS ROLE WILL DO 

• Communicate with the venue’s core team about staffing, upsell availability and overall execution of upsell programs during the show. 

• Communicate with the box office manager during the day ofshow to trouble shoot any opportunities that arise with guests, upsell availability or equipment. 

• Provide suggestions to venue leadership based on feedback from team and guests during the day of show. Suggestions may includetopic such as pricing strategies, bestpractices and team execution for both presales andday ofshow. 

• Provide feedback around finding new, creative revenue streams for the venue based on day of show experiences and trends. 

• Secure and reconcile day of show ancillary sales. 

WHAT THIS PERSON WILL BRING 

• Business acumen 

• Data-driven / metrics-driven 

• On Site knowledge of venue products and revenue opportunities  

• Innovative and creative 

• Love of being in our venues, with our Crew Members.  

• Ability to build relationships with diverse groups of people 

• Excellent guest service skills 

• Excellent team building skills 

• Ability to communicate with all levels of leadership 

• Assist Ancillary Team with upselling of events,merchandise and services 

• Maintain inventory of ancillary products throughout the season (lawn chairs, merch, etc.) 

• Must haveday time and evening availability on weekdays and weekends 

• Must be able to stand and walk forlong periods of time, outdoors, in all weather conditions 

• Must be able tolift up to 25 pounds 

• Other duties as assigned 

EQUAL EMPLOYMENT OPPORTUNITY 

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.   

 
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.   

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas. 

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for theknown physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancyin accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes toparticipate ina timely, good faith, interactive process with a disabled applicant todetermine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentify reasonable accommodations that can be made toassist them to perform the essential functions of the position theyseek. Any applicant who requiresan accommodationin order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis. 

HIRING PRACTICES 
The preceding job description has been designed toindicate the general nature and level of work performed by employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired of employees assigned to this job. 

Live Nation recruitment policies are designed to place the most highly qualifiedpersons available ina timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.