Scrum Master DD&IT US&I AMERICAS

Job Description Summary

Job Description

Key Responsibilities

Agile / Scrum Master Accountabilities (Primary Focus)

• Accountable forone to two Scrum teams of medium to high complexity (typicallyUSD 3M+ in Agile team accountability).
• Act as aservant leader and coach, ensuring teams live Agile values and principles while continuously improving ways of working.
• Establish and maintain ahigh‑trust, high‑performance environment enabling team effectiveness and self‑organization.
• Facilitate all Agile ceremonies (Sprint Planning, Daily Stand‑ups, Reviews, Retrospectives).
• Remove impediments, protect the team from external disruption, andsupport effective conflict resolution.
• Partner closely withProduct Owners to support backlog refinement, prioritization, and flow of work.
• Foster an Agile mindset across teams and stakeholders, promoting transparency, collaboration, and continuous improvement.
• Track and communicate Agile delivery metrics (velocity, cycle time, burn‑down/burn‑up, quality).

Project Management / Waterfall Accountabilities (Required Capability)

• Manage end‑to‑end delivery of internal and outsourced IT projects, from initiation through transition to operations, when Waterfall or hybrid governance is required.
• Establish and operateproject governance, including steering committees, risk and issue management, and decision forums.
• Ownproject planning, execution, monitoring, and control, ensuring delivery on time, within budget, and to agreed scope and quality.
• Leadcut‑over, change management, and end‑user adoption activities associated with releases.
• Drivestakeholder communications, acting as the primary escalation point for project‑related issues.
• Maintain transparent and accurateproject reporting, including status, risks, dependencies, and financials.
• Ensure adherence toSecurity, Risk, and Compliance policies and procedures.
• Collaborate effectively with IT functions, business partners, and strategic suppliers in aglobal, matrixed organization.
• Support regional deployment activities for large enterprise programs from planning through change and stabilization.

Essential Requirements

Education & Certifications

• Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent experience.
• Agile / Scrum certification required (CSM, PSM, SAFe, or equivalent).
• PMP or equivalent Project Management certification strongly preferred.
• Coaching or Continuous Improvement certifications are a plus.

Experience & Skills

• 5–10 years of IT project delivery experience in large, global, and complex environments.
• Proven hands‑on experience as a Scrum Master, coaching Agile teams to high performance.
• Strong experience delivering Waterfall or hybrid projects, including governance, budgeting, risk, and change management.
• Experience working withglobal and regional stakeholders, preferably in Commercial, Digital, or Enterprise IT domains.
• Knowledge ofPharma / Life Sciences industry is a strong plus.
• Solid understanding of thesoftware development lifecycle.
• Demonstrated ability to manage ambiguity, influence without authority, and drive outcomes under pressure.
• Hands‑on experience leadingChange Management workstreams.
• Excellent stakeholder management, facilitation, and communication skills across geographically dispersed teams.
• Establish and maintain ahigh‑trust, high‑performance environment enabling team effectiveness and self‑organization.
• Remove impediments, protect the team from external disruption, andsupport effective conflict resolution.

Technical & Tooling Skills

• Agile and Project Management tools:Jira, Microsoft Project, ServiceNow
• Microsoft Office:Excel, PowerPoint, Word
• Desirable exposure to:Salesforce (Marketing Cloud, Health Cloud, Sales Cloud), Veeva CRM, Drupal or other CMS platforms

Desirable Requirements

• Experience working in pharmaceutical or life sciences environments
• Familiarity with Agile and project management tools such as Jira, Microsoft Project, and ServiceNow
• SaFe scrum master certification

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. 

Accessibility and Accommodation: 

Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail totas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. 

Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico atas.mexico@novartis.com y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje. 

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve

Skills Desired