Senior Claims Representative

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brownis seeking aSenior Claims Representative to join our growing team inCarmel, IN!  

The Senior Claims Representative manages high priority accounts and catastrophic claims.   

How You Will Contribute:  

• Maintain a claim inventory asdeemedappropriate by management 

• Verify, research evaluate and make recommendations onappropriate coverage on each claim, using discretionary judgment 

• Maketimely contact with members, injured workers, agents, providers, attorneys, etc. 

• Investigate claim with phone interviews/emails and obtainappropriate documentation 

• Evaluate exposure and adjust reserves asrequired 

• Conclude claim processingin accordance with company standards 

• Meet with members, agents, injured workers, attorneys, etc. asdeemed necessary 

• Provide training and act as a mentor for members and other claims personnel 

• Travel to annual workers compensation conference and/or attend educational seminars 

• Other job-related projects or assignments as delegated 

• The Sr. Claims Representative willmaintain and uphold a high standard for customer service.  

Licenses and Certifications:  

• Insurance and/or Industry certification or designation 

Skills & Experience to Be Successful: 
 

• Associate’s or Bachelor’s degree in business, financial related discipline, 

• or Human Resources (preferred) 

• Proficient with Microsoft, Windows, Excel, IVOS, etc. 

• Exceptional telephone demeanor 

• Ability tomaintaina high level of confidentiality 

• 3 – 5 years’ experience in similar position 

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, DisabilityInsurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself  

As an Equal Opportunity Employer, we arecommitted to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.