Wine Server - Tasting Room - Reserve

Job Description

The pay range for this position begins at $16.32/hour and is based on the level of previous experience and qualifications beyond the minimum required for the role.

Schedules can vary; evening, weekend, and holiday availability are required.

Job Summary:

Wine Servers/Tasting Room Hosts provide our guests with a warm, friendly, professional atmosphere while helping each guest become familiar with Biltmore Estate wine and wine making in general. This is accomplished with tactfulness, adaptability, and hospitality. Wine Servers will use their knowledge of wines, Biltmore, and the Asheville area to deliver one-of-a-kind experiences for guests through active listening and world-class guest service techniques.

Essential Job Duties:

1. Prepare the Tasting Room for the days'activities.

2. Greet the guests with warmth andprofessionalism.

3. Accurately track wine inventory/usage on a dailybasis.

4. Work with the guests individually or as a group to find the wines they like, while adhering to North Carolina alcohol laws.

5. Create a unique tasting experience for each guest by engaging guests in the wine lists and assisting guests in selecting the wines that fit the guest's wine preferences.

6. Possess a general understanding of the winemaking process and be knowledgeable of Biltmore Wine portfolio.

7. Up-sell and cross-sell wines and merchandise, including quantitydiscounts. 8. Promote the Wine Club with allguests.

9. Extend a pleasant and sincere farewell and thank you to allguests.

10. Stock, clean, and close the Tasting Room at the end of theday.

11. Keep a safe, clean and neat workarea.

12. Due to the high volume of guests and the very high-profile nature of the job, the employee must be able to multitask and be very attentive to their surroundings. New Guests will arrive at the counter at a rapid rate and must be attended to quickly.

13. The employee must be outgoing and genuinely enjoy working withpeople. 14. Assist with Wine Club Lounge operation andservice.

15. Based on operational needs and performance, Winery Experience Hosts will have the opportunity to host Winery Programs, Tours, & Events.

Qualifications:

1. High school diploma preferred, but notrequired.

2. Previous experience in a guest service environment required. The ideal candidate will have had at least six (6) months of related experience, preferably in an upscale food and beverage or other similar setting.

3. Demonstrated commitment to delivering world-class guest service and anticipating and exceeding guest expectations.

4. Excellent guest relations and communications skills are a must; should be comfortable and able to offer warm, sincere, and gracious hospitality to guests.

5. Outstanding interpersonal skills and the ability to handle a variety of guest service situations in a manner consistent with Biltmore standards.

6. Must be able to quickly acquire a working knowledge of Biltmore wines, winemaking, the estate and its history, and Asheville and surrounding environments. Must also be able to know and communicate information about Biltmore products andservices.

7. Ability to use active listening skills and suggestive sellingtechniques.

8. Terrific attention todetails.  

9. Ability to multitask and prioritize in a fast-paced, guest serviceenvironment. Must be able to work both independently and as part of ateam.

10. Ability to be proactive, exercise good judgment, and take initiative asappropriate.

11. Ability to be professional in both appearance and demeanor in accordance withBiltmore policies and procedures.

Physical Requirements:

1. Lifting up to 50 pounds maximum with frequent bending, lifting and/or carrying of objects weighing up to 20 pounds.

2. Requires walking/standing for extended periods oftime.

3. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions.

4. The employee may work indoors or outside with fluctuations in temperature andconditions.

5. High energy and ability to work in a fast-pacedenvironment.

6. Ability to be professional in both appearance and demeanor in accordance with Biltmore standards.

7. Applicants must be at least 21 years ofage.

#BiltmoreCareers