HI
Nymi- Support Engineer
Han IT Staffing
- 🇺🇸 United States
- On-site
- 10 months ago
- Incident Management
10 months ago
Not enough detail in this posting to match
Contract Role
Location: Rensselaer, NY
Job Description:
Scope Activities:
• Complete pending enrollments from bulk roll outs
• New enrollments
• Incident management (band specific), ASM will cover server monitoring and outage.
• Handle Returns
• Inventory management
• New area rollout (if needed in future)
• 1-3 years of experience in IT support, helpdesk, or a similar technical support role.
• Familiarity with wearable devices, authentication systems, or enterprise security solutions is a plus.
• Familiarity with Nymi Band technology or similar wearable authentication devices is a strong advantage.
• Guide users through the Nymi Band enrolment process, including initial setup and pairing with devices.
• Verify successful enrollment and authentication for users.
• Provide hands-on support for resolving enrollment issues.
• Diagnose and resolve technical issues related to Nymi Band enrollment, connectivity, and authentication.
• Collaborate with IT teams to address integration challenges with enterprise systems.
• Escalate unresolved issues to higher-level support or the Nymi technical team.
• Act as the primary point of contact for user queries related to Nymi Band enrollment.
• Collect and document user feedback to improve the enrollment experience.
• Train users on the proper use and functionality of the Nymi Band.
• Work with vendor to address recurring band related issues
• Develop and maintain SOPs, Work instructions, Job-Aids related to Nymi
Nymi- Support Engineer · Han IT Staffing