Nutrition Assistant 12 hour weekends

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Qualifications

Essential Functions

• Assist patients with menu selections that meet dietary restrictions and nutritional requirements.
• Adjust meal selections according to physician, dietitian, and nursing instructions.
• Ensure patients receive meals and nourishment as ordered and notify nursing staff of any concerns.
• Answer telephone calls and respond to patient and departmental requests promptly and professionally.
• Follow department procedures for ordering nutritional supplements and enteral nutrition products.
• Support meal tray assembly, delivery, setup, and retrieval.
• Complete regular and therapeutic diet menus in accordance with established standards of care.
• Assist tray line staff and supervisors as needed to maintain efficient meal service operations.
• Monitor and document patient meal intake and calorie counts as assigned.
• Conduct meal rounds and tray assessments to support patient satisfaction and quality care.
• Address patient concerns and service issues in a timely and professional manner.
• Communicate effectively with clinical and production teams regarding patient needs, special requests, and diet-related issues.
• Attend department meetings, training sessions, and required in-services.
• Maintain compliance with all hospital, department, food safety, and customer service standards.

Qualifications

Education

• High School Diploma or GED preferred.
• Relevant experience may be considered in lieu of formal education.

Experience

• Previous healthcare, hospital, or patient-contact experience preferred.
• Customer service experience, including telephone communication, preferred.
• Prior food service, cafeteria, hospitality, or nutrition services experience is a plus.

Knowledge, Skills & Abilities

• Strong customer service and patient-focused mindset.
• Excellent communication and interpersonal skills.
• Ability to read, write, and speak English clearly.
• Basic computer skills and ability to use hospital systems and software.
• Ability to handle multiple tasks in a fast-paced environment.
• Ability to operate effectively in a food service setting.
• Ability to push food carts and transport meal trays safely throughout the facility.
• Strong attention to detail and ability to follow dietary guidelines and meal service procedures.
• Commitment to upholding all I C.A.R.E. standards, hospital policies, and departmental procedures.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently
• Walking Frequently
• Lifting Occasionally
• Carrying Occasionally
• Pushing Occasionally
• Pulling Occasionally
• Stooping Occasionally
• Kneeling Occasionally
• Crouching Occasionally
• Reaching Occasionally
• Feeling Constantly
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly

Remote Type

Work Location

Scheduled Weekly Hours

Employee Type

Work Shift

Pay Range

Grade

EEO Statement:

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.