Assistant Director of Academic Advising and Student Services

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Job Details:

Responsibilities:

The Assistant Director of Academic Advising and Student Services provides leadership for day-to-day academic advising, student success, onboarding, retention, and student engagement initiatives within the School of Business. Reporting to the Director of Academic Advising and Student Services, the Assistant Director oversees operational implementation of student support services, coordinates advising initiatives, manages student intervention efforts, and collaborates with academic and administrative partners to promote student persistence, progression, and degree completion.

The Assistant Director serves as a senior student success professional who supports enrollment growth, transfer student recruitment, onboarding, retention programming, and student engagement efforts. This position works closely with faculty, admissions, enrollment management, career services, corporate partnerships, and student affairs to ensure a seamless student experience from enrollment through graduation.
 

Duties include:

• Academic Advising Support and Student Success Services

• Student Outreach, Communication, and Retention Initiatives

• Orientation, Onboarding, and Transition Support

• Student Records Management and Reporting

Required Qualifications:

A bachelor's degree from an accredited college/university and one year of experience working with university advising, university admissions and/or recruiting, or relevant corporate experience are required.

Candidates must have a valid current driver's license as this position requires some travel.

Preferred Qualifications:

• Master's Degree in Business related specialty

• Campus Nexus Experience

• Demonstrated ability to remain composed in high-pressure or challenging situations, communicate assertively in the face of resistance or indifference, and establish trust-based relationships with individuals in need of guidance or support.

• Must be a team player and committed to the success of students. 

• Ability to foster effective advising by demonstrating a welcoming and supportive demeanor, while conveying confident expertise in interpreting and applying the School’s academic policies and regulations.

• 3 plus years of academic administration at the college level.

• Experience with adult learners
   

Knowledge/Skills/Abilities:

• Microsoft Office Suite

• Ability to use the University’s student information system, referred to as CampusNexus, to access, update, and manage student records.

• Proficient with MS-Excel, MS-Word, and MS-PowerPoint to prepare reports, and presentations, analyze data, and facilitate written communication.

• Ability to quickly assimilate knowledge of University and School academic regulations, which is fundamental to sound academic advising.

• Ability to independently travel to the Henry and Douglas Regional Academic Centers as an essential function of the position. 

Background Check Contingencies:

• Criminal background check

Required Document Attachments:

• Resume

• Cover Letter

• List of References with contact information

About Mercer University

Founded in 1833, Mercer University is a distinguished private institution recognized for its commitment to academic excellence, leadership development, and community engagement. With campuses across Georgia, Mercer’s twelve schools and colleges offer a wide range of undergraduate, graduate, and professional programs. The university cultivates a close-knit, student-centered environment where innovation, service, and personal growth are deeply valued. Mercer’s employees are at the heart of its mission, dedicated to advancing innovation, supporting student success, and strengthening both our local and global communities through service. At Mercer, we believe in the power of relationships and the importance of in-person collaboration. Accordingly, our employees are expected to serve in-person as it fosters real-time problem solving, mentoring, and the meaningful connections that strengthen both our work and service to our students and the broader university community. 

Why Work at Mercer University

Mercer University offers a variety of benefits for eligible employees includingcomprehensive health insurance (for self and dependents),generous retirement contributions,tuition waivers,paid vacation and sick leave,technology discounts, schedules that allow for work-life balance,and  so much more!

At Mercer University, a Bear is more than a mascot: it's a frame of mind that begins with a strong desire to make the most out of your career. Mercer Bears do not settle for mediocrity or the status quo. If you're seeking an environment where your passion and determination are embraced, then you want to work at Mercer University.   

For more information, please visit: https://hr.mercer.edu/prospective-employees/

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